IT organisations are in the hot seat. They must provide more services and value with fewer resources and less money. For organisations that want to improve the framework of their IT service management (ITSM), IBM offers IBM IT Management Consulting Services – service management design. This integrated set of services helps you create a management framework built on accepted standards and best practices, and can help you:

• Align IT with business objectives.
• Manage IT services throughout their lifecycles.
• Reduce the cost of service delivery.
• Enhance service management governance and accountability.
• Improve service quality and IT reliability.
• Redirect support costs and lower total cost of ownership.

And it supports best practices and standards such as ISO/IEC 20000, COBIT and the IT Infrastructure Library® (ITIL®) framework.