Services A to Z

Reduce costs and enhance efficiency through accounts payable process consolidation, standardization and automation

Monitor malicious and noncompliant activity of privileged users with a comprehensive log management and monitoring solution.

Enable application performance over the network for cloud computing

Can your business survive without your core custom applications? You may need assistance in the analysis, design and implementation of business process continuity solutions. We can help you determine what applications are vital to your business and design a continuity strategy for them.

Identify and mitigate your availability risks

Measure and learn how to improve the maturity of your business resilience program.

Helping you understand your availability and recovery requirements

IBM IT Lifecycle Management and Governance Services - business of IT dashboard, employing IBM's experience, preconfigured components and best-practice approach, can accelerate the design and implementation of an IT dashboard and its integration into your existing IT infrastructure.

This workshop is designed to help you align your IT capabilities - processes, people and technology - with overarching business objectives, whether they're related to revenue growth, productivity, customer satisfaction, marketplace differentiation or competitive advantage.

A managed service to integrate a global supply chain ecosystem of customer, partners, and suppliers, providing 24x7 real-time information visibility and control.

If your call center disappears, will your clients disappear as well? These comprehensive services fill the gap should there be a service interruption at your call center. This offering provides an advanced, robust Automatic Call Distribution system to bring your call center back online fast.

Enhance your physical security with an integrated operations center

You face greater potential harm to your company from any single disaster. IBM can perform an independent assessment of your ability to cope with a crisis, such as a flu pandemic, to help you identify gaps and develop action plans to mitigate exposures.

You have made the investment to deploy a Storage Area Network (SAN) and now it is up to you to address the continuity and recovery requirements that will help protect that investment.

Implement a streamlined solution for improved communications within your business

Design and deploy an IP-based contact center infrastructure to replace a legacy call center in order to support lower costs, greater flexibility, higher customer satisfaction, improved productivity and increased revenue

IP telephony services from IBM can help you design, deploy and manage an infrastructure to support today’s advanced IP telephones, help you reduce the costs of managing and maintaining separate voice and data networks, and increase the productivity of your employees.

Respond to evolving subscriber expectations with open solutions and unmatched integration services

Take advantage of expert planning, design, deployment, tuning and management services for an effective converged communications network.

IBM Converged Communications Services - real-time collaboration provides design and deployment of a real-time collaboration system based on a converged-communications-ready platform to help you boost productivity and support business growth.

IBM Converged Communications Services - unified messaging is designed to help you boost productivity and reduce operational complexity with the design and deployment of a unified messaging solution based on a converged communications platform.

Enhance productivity and reduce costs with a desktop video solution

Deliver immediacy of communications for your enterprise with support from IBM

Leverage experienced professionals, world-class technical support and a cost-effective managed service for more consistent, reliable and accountable data protection at your own data center using your own infrastructure.

IBM Data and Information Management Services - assessment, planning, design and implementation helps you transition your storage infrastructure to a cost-effective, responsive, resilient and information-centric environment that supports business growth and innovation.

Get a comprehensive energy analysis that prioritizes tactical plans across your data center to help improve efficiency and reduce costs

Enable cloud computing with a scalable and security-rich network

This services provides skills to manage and coordinate changes to your information processing environments.

Data center services allows you to redirect your focus on core business objectives.

Multi-site strategy services in support of the number, location and resiliency of your data centers

Gain visibility and control of data to help audit and manage the compliant uses of critical information on endpoints, servers, and mobile devices

IBM digital media commerce service lets you leverage the powerful digital content management capabilities of IBM WebSphere Digital Media Enabler as an IBM e-business Hosting service.

Advance your physical security with a scalable digital video surveillance solution

Is your IT infrastructure currently recoverable in hours? Minutes? Our consultants can perform an independent assessment of your current IT environment and your backup and recovery procedures to determine if you can truly meet your target data recovery time frames.

Achieving service excellence through event automation and correlation

IBM express managed email security helps protect mid-market businesses from viruses, spam, and other risks inherent to email communications.

Help solve your security problems with affordable, 24/7 protection for your servers

IBM express managed Web security helps protect mid-market businesses from spyware, viruses and other Web-based threats.

Enable security-rich, cost-efficient protection against multiple security threats from a single device

IBM Express PCI assessments help mid-market businesses with external network vulnerability scanning as required by the PCI data security standard.

IBM express penetration testing services help mid-market businesses safely identify network vulnerabilities before they are exploited.

Reduce risk efficiently by helping to prevent data loss across the network without compromising business needs

This service provides you with the capability to manage the remote copy configuration and storage subsystem(s), automate Parallel Sysplex operational tasks and perform failure recovery from a single point of control.

IBM can quickly build and install a grid infrastructure in your IT environment that allows you to gain immediate performance and utilization improvements while providing a foundation for future growth.

Get two response levels of maintenance service for your self-checkout point-of-sale system

Flexible maintenance solutions for your multivendor environment.

Simplified, single-source hardware support services for your retail environment

Rely on IBM Healthcare and Life Sciences Grid Medical Archive Solution to enable the sharing, access and archiving of healthcare and pharmaceutical images and reference data across any application, storage tier or facility.

This detailed assessment is designed to analyze the underlying causes of IT system outages, and help identify and mitigate your availability risks.

Offers practical recommendations for improvements to processes and procedures, which can help you enhance your overall IT availability and resilience

A prioritised plan of action that includes cost-effective, engineering-level architectural and design solutions designed to help enhance your IT system availability and overall resilience.

Availability of your AS/400 is a necessity. IBM Global Services can provide the software and expertise you need to keep your critical operations running continuously.

IBM Data Center and Facilities Strategy Services - high density computing data center readiness assessment can analyze a data center facility's capacity to support high density technology and inform a client's next steps for ensuring adequate power supply and cooling capabilities.

Enabling Business Transformation to Drive Innovation and Value

Achieve faster implementation, reduced risk and optimised performance in implementing or upgrading to a new portal or in adopting service-oriented architecture (SOA) or Web 2.0 applications requiring a portal.

Optimize your server system investment to improve performance and reduce total cost of ownership

Migrate to logical partitioning (LPAR) on your IBM System i server with IBM's help in reconfiguring, adding to or upgrading your system; consolidating servers, space and applications; testing your applications; and balancing your workload across partitions

Implement a communications network to support smart grid operations

Helping you to develop a comprehensive identity and access management solution

Helps enable user collaboration with full lifecycle access provisioning support

This service is designed to deliver a two-site, automated disaster recovery and backup solution at virtually any distance for z/OS and open systems environments

IBM Implementation Services for Geographically Dispersed Open Clusters (GDOC) provides a fully automated disaster recovery solution for open systems, plus ongoing management and testing.

Get more value from your IBM network equipment with a quicker, more reliable implementation

This service assists with project planning, configuration planning, logical configuration, skills transfer, and testing of your IBM TotalStorage SAN Volume Controller.

Obtain services for iSeries planning and implementation

Helps you plan for basic security functions on iSeries servers.

IBM can enhance your Linux implementation by helping to speed the process, minimize disruptions and downtime, reduce risk and enable faster realization of benefits.

Learn how this service can help you implement Linux enterprise distributions and also provide Linux training for your staff.

Learn how this service can help you implement Linux High Performance Computing clusters and also provide Linux training for your staff.

Learn how this service can help you implement Linux enterprise distributions, plus provide in-depth planning for your Linux servers.

Improve the speed and effectiveness of implementing IBM System Storage NAS hardware

Facilitating quick, effective implementation of the latest Power Systems server technology

Get more value from your systems with enhanced monitoring and management capabilities

Implement virtualization features to enhance the value of your Power Systems investment

This service provides installation services to help you get your SAN environment up and running quickly.

Facilitates a more predictable implementation to help avoid business disruption

Implement a basic IBM Tivoli Storage Manager configuration efficiently and effectively while planning for future backup requirements

Install a backup solution tailored to meet complex backup and recovery requirements

Reduce the impact of backups on your business operations

Enable incremental database backups by working with IBM to create an integrated, automated backup system

Help protect business-critical e-mail from machine or disk failure

Keep your local area network (LAN) free for business operations by moving data to tape pools over a storage area network (SAN)

Plan and install logical partitioning (LPAR) on your IBM System i server with IBM's help in consolidating servers, space and applications; testing your applications; and balancing your workload across partitions.

IBM Implementation Services for System i - single sign-on can enable enterprises to eliminate most sign-on prompts, helping them lighten their administrative and support burden, reduce costs, boost productivity and decrease security risks.

Use virtualization technology to improve system utilization, reduce costs, decrease complexity and free up resources

Get help with installation of your IBM Power Systems and System p servers and the AIX 5L operating system.

Install and configure logical partitions LPARs with services for IBM Power Systems and System p servers.

Boost server availability and reduce the risk of business disruption with a quick and effective installation of IBM HACMP software on your IBM System p servers

Benefit from a quick and effective installation of IBM System p hardware

Get a clear, concise plan for implementing this remote copy solution

Helps reduce the requirement for sophisticated IT infrastructure and local, resident IT support resources at remote sites, and leverages the advantages of IBM System Storage N3700 systems installed at corporate headquarters

This data storage solution is designed to help you plan for and implement the System Storage - N series Gateway enabling improved data access with lower maintenance requirements for a highly compatible data storage solution.

Implement the IBM Director environment with help from experienced IBM professionals

Implement the VMware environment with help from experienced IBM professionals

Simplify installation and maintenance and mitigate risk with customized services and products

This service provides a solution to the complex challenge of data recovery, data migration and data duplication.

These services assists with planning, implementing, and providing skill training on either remote volume mirroring or FlashCopy on your FAStT storage server

Learn how this solution can help you reduce the complexity of managing heterogeneous storage infrastructures.

This service helps design and use policy management functions to improve your use of dual copy, cache management, selective peer-to-peer copy mode, or volume pooling.

Are your information management environments out of control? Information lifecycle management (ILM) from IBM can help you manage different types of data in accordance with their business value to better control costs and improve efficiency.

This services assists you in outlining your technical and business objectives to improve the utilisation of new and existing data throughout your organisation.

Learn how IBM can help you with your IT environment to support a service-oriented architecture (SOA).

Infrastructure strategy and planning from IBM can help you reevaluate and reconstruct your IT environment to better respond to rapidly changing market demands and allow for future business growth.

Develop a clear and pragmatic strategy that prepares your IT infrastructure to support SOA effectively and that reduces the risk of error or delay during implementation.

Physical planning and installation assistance to help you get your 3583 Ultrium tape library up and running quickly.

Internet scanner vulnerability assessment application helps provide the foundation for effective network security for your business.

Ensure the availability of your critical data. Just send us your tapes -- we'll do the rest!

IT consolidation is a logical first step in designing a more rational, efficient and resilient infrastructure.

Design more efficient, enterprise-size data centers with a proven, reliable and adaptable methodology

IBM IT Facilities Assessment, Design and Construction Services - high density zone enables you to quickly deploy high density equipment in existing data centers in less time and at lower cost than traditional data center retrofits.

Delivering rapid deployment of a complete modular data center to support your unique business objectives

Develop a data center approach that optimises availability, scalability, recoverability and agility, while lowering risks during data center consolidations

We can provide the Sun Microsystems hardware and network connectivity options you need to help keep your business continuously available.

Optimise your IT environment with a flexible infrastructure that is easier to manage and upgrade and less expensive to run, less complex and more responsive to changing business demands.

IBM delivers innovative learning solutions designed to accelerate your employee time to competency and speed their time to performance - focus on innovation

Real-time management 24/7/365 of your firewalls, delivering customised protection.

Comprehensive protection for your networks and servers. Help blocking unauthorised access.

Enhance network performance with comprehensive Cisco product support

Managed protection services for your networks, servers and desktops.

Rather than bearing the burden of managing multiple vendor support relationships, you can use IBM as a single point of accountability for managing the hardware and software in your heterogeneous data center with IBM Managed Support Services.

Consolidate workloads from distributed server farms to Linux on System z

IBM helps ensure an efficient, safe and smooth application migration to your AS/400

Plan and execute a smooth transition to your new AS/400 system

IBM services specialists trained in storage solutions can help you migrate data to IBM network attached storage systems efficiently and effectively using our highly trained global resources and proven methods and tools.

Make the transition to Exchange 2003 with migration services designed to help you reap the benefits and avoid the pitfalls.

Enabling an efficient transition to an optimized server environment using IBM's proven methodologies and experience

Increase the flexibility of your server infrastructure while saving time and reducing costs as you transition to the latest version of Windows Server and Active Directory

Get help planning and managing nondisruptive migration of data to a System Storage disk environment

Migrate AIX on existing LPARs on your system with services for IBM Power Systems and System p servers.

Help planning and assisting in the nondisruptive migration of data to your new or existing IBM TotalStorage disk system

Consolidate and streamline your Microsoft Server environment with comprehensive server and virtualization services

Rely on IBM to help you deploy and manage a wireless broadband network for your community.

Accelerate the implementation of Infrastructure Services for IBM Dynamic Infrastructure

IBM Network Integration and Deployment Services for wireless LAN is designed to deliver dynamic and affordable solutions that leverage the value of your current wired network, extend its reach and connect mobile workers.

Define communication strategies to help achieve your business objectives

Maximize the effectiveness of your applications

Delivering insights on infrastructure characteristics that impact application performance in a cloud computing environment

Improve the performance of your networking infrastructure while enhancing your ability to control costs

Optimize your network for today's challenges and tomorrow's opportunities

Design, integration, deployment, and management services designed to enhance the effectiveness of your campus and local area networking infrastructure.

Optimize your data center network for today's challenges and tomorrow's opportunities

Cut costs by reducing duplicate infrastructure

Protect the availability of your most critical business asset-your data

Flexible and resilient data center network infrastructure from IBM helps you respond to dynamic business demands.

Improve the performance of your applications and networks delivered across a WAN

An end-to-end solution that assists with the physical design, implementation and integration of reliable, standards-based network infrastructures.

An automated, IT Infrastructure management service for managing end to end IT infrastructure.

Today's companies are more dependent on their networks for survival. With all of the functions that need to be managed, there is often less time for network continuity planning and exercising. We offer a portfolio of information recovery programs tailored to your network environment.

Facilitate greater business resilience with onsite data protection

Access to dedicated technicians can improve product availability and improve efficiency. Let our experts help simplify the management of on-site problem determination/problem source identification.

IBM eServer zSeries Alert Services provides your business with automatic notification of critical software problems and fixes for your zSeries servers.

Improve tape storage and management

Receive automatic notification of critical software problems and fixes for your AS/400.

This service provides remote telephone assistance to support your processor environment.

Simplify ATM replenishment and deposit pickup

IBM offers outsourced technical support to help you manage your IT environment.

IT services specialists can help you deploy robust database and data management technologies. From planning and design to installation and migration, we offer comprehensive services that help you improve the performance of your database environment.

Help to quickly identify and solve known problems that may occur with IBM's S/390 system.

Provides real-time, on-line technical support for the IBM eServer zSeries.

Provides real-time, on-line technical support for the IBM eServer zSeries.

Transform your business with smarter order-to-cash processes

Help optimize your IBM Power Systems with comprehensive performance data

Overview of Proventia desktop endpoint security

IBM Proventia mail filter monitors the content of your e-mail traffic in order to eliminate spam and block undesirable or illegal content.

Proventia network enterprise scanner is a vulnerability protection system for your entire network.

With 10 Mbps of throughput, IBM Proventia Network Intrusion Prevention System (IPS) GX3002 delivers comprehensive security, performance and reliability.

Offering 200 Mbps of throughput, IBM Proventia Network Intrusion Prevention System (IPS) GX4002 can deliver comprehensive security for two segments of your network.

The IBM Proventia Network Intrusion Prevention System (IPS) GX4004 protects two segments with 200 Mbps of throughput.

IBM Proventia Network Intrusion Prevention System (IPS) GX5008 can deliver inspected throughput of 400 Mbps and four protected network segments of your network.

Offering 1.2 Gbps of throughput, the IBM Proventia Network Intrusion Prevention System (IPS) GX5108 helps block external threats before they affect your business.

The IBM Proventia Network Intrusion Prevention System (IPS) GX5208 inspects 2 Gbps of throughput across four protected segments.

Proventia Network Mail Security System provides preemptive protection and spam control for your messaging infrastructure.

IBM Proventia Virtualized Network Security Platform is a virtual security appliance designed to protect physical and virtual network segments.

Enhance your IT security investment with robust Web application protection from IBM Internet Security Systems.

Optimize accounting processes to streamline operations and enhance F&A value

What is the recovery time objective for your distributed system environment? Have you taken steps to decrease your recovery window? A full range of IT recovery options are available to you depending on your specific needs and budget.

Your environment is complex and multivendor. How would you recover it? How long would it take? We offer comprehensive, flexible information technology recovery programs tailored to your multivendor IT environment, scope of business and availability requirements.

If disaster strikes, can you quickly and cost-effectively bring your IT systems back on line? We can design the best way to cost effectively protect your IT infrastructure.

Protect distributed data with a robust, security-rich backup and recovery system

A premium remote support service, features a single source technical support interface for remote support for System I, System p, System x and non-IBM Intel servers.

Maintain your AIX operating system through updates and 24/7 support

This service provides a one-year minimum contract for iSeries software maintenace support.

Develop a well-designed and comprehensive resilience plan with step-by-step guidelines to monitor, react, and if necessary, recover your business operations.

Develop your business resilience governance structure

We can help you design, implement and manage a comprehensive, adaptable, and measurable resilience program to facilitate your achieving your business objectives.

What risks pose the gravest threat to your business? IBM's risk and vulnerability assessment can recommend cost-effective safeguards to mitigate and prevent risks.

Build and rapidly deploy scalable modular data centers at reduced cost

Archive, analyse, correlate and trend security and network events.

Providing multichannel end user support to help enhance satisfaction and productivity

Enable reductions in both cost and complexity with server consolidation

Take a structured approach toward realising the benefits of x86 server virtualisation, such as greater capacity for innovation; reduced costs; increased flexibility; and enhanced system availability, resiliency and performance

Evaluate your total System z environment to enable optimal performance

IBM implementation Services for Parallel Sysplex can help you implement/optimize a Parallel Sysplex environment to turn your expanding infrastructure into an effective, resilient foundation that can adapt to new technologies and support opportunities for growth.

Enabling an efficient transition to a virtualized server environment

IBM Server Optimization and Integration Services - server technology assessment for System p Healthcheck is designed to help you proactively detect configuration abnormalities that may be keeping your IBM System p server environment from performing optimally.

Improve server utilization, rapidly provision new services and reduce IT costs

Realize the benefits of your new open source software more quickly

Design a reliable and efficient IT service management framework aligned with your business objectives.

This service provides a collaborative, standards-based planning approach, and leverages experienced practitioners and proven practices for better IT service management planning.

Keep your systems up and running 24x7 with ServicePac for post-warranty maintenance agreement.

This service provides you with unlimited hardware and software phone support for your System x servers, BladeCenter servers, and storage devices.

Keep your systems up and running 24x7 with ServicePac for warranty maintenance options.

Keep your printers up and running 24x7 with ServicePac for warranty maintenance options.

SiteProtector reporting module offers graphical management reporting capabilities, empowering IT administrators to credibly convey security status and demonstrate return on investment.

The SiteProtector SecurityFusion module immediately estimates the network security impact of attacks, automatically alerts users to attacks that are successful, and de-emphasises attacks that failed.

The SiteProtector third party module (2003) makes network security management more efficient, requiring fewer resources to detect, prevent and respond to threats.

Enable security-rich, virtual access to applications, information and resources

This service can help you create the reusable connections between people, information and business processes needed to develop a flexible application infrastructure that can respond to business needs quickly and cost-effectively.

Migrate data without disruption - locally or over distance - enabling continuous application availability in multi-vendor environments

CustomPac is a suite of services is designed to help you install, migrate and maintain your z/OS system.

Single-source phone or electronic support for your software operational questions, configuration problems or code defects on Windows or Linux.

Help protect business data in transit and at rest, even beyond the enterprise network, without increasing IT complexity

Evaluate and monitor your IT system performance

The security evaluation helps you to monitor and identify security threats to support your business needs.

Give consumers compelling reasons to shop at your store through solutions that combine the strengths of Retail Information Framework, IBM global services and our ecosystem of partner capabilities.

The IBM Unified Threat Management (UTM) Service-part of the IBM Managed Security Services umbrella-provides a comprehensive security solution designed to work ahead of the threat.

Create, secure and manage the lifecycle of your user accounts with a comprehensive user provisioning solution.

Boost physical security and public safety with advanced video analytics

Automate the vulnerability management lifecycle while delivering visibility into each area of potential risk.

Single-source hardware support for your multivendor environment

Manage and validate user access to devices, applications and systems with a centralized, coordinated and automated access control program.

Rely on IBM to help optimise your Web application server environment and improve performance, reliability and quality of service

A security intelligence service that delivers customised information about a wide array of threats that could affect your network security.