Transport for London: Creating a world-class traveler experience
Transport for London is targeting a 20-percent reduction in the average duration of telephone enquiries, saving time for customers and staff while driving an enhanced passenger experience.
Dubai Health Authority: Treating its citizens to personalized communications
With a 360-degree view of each customer available at the push of a button, allowing them to retrieve customer records during a support call in less than 3 seconds, agents can provide tailored, effective support.
Apollo Munich Health Insurance: Enabling exceptional customer service for growth
Learn how IBM helps Apollo Munich improve its desk utilization and provide faster customer service with Microsoft Dynamics CRM and IBM Global Business Services.