IBM Global Process Services

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BPO 서비스

IBM 글로벌 프로세스 서비스팀은 글로벌 딜리버리 관련 전문 지식과 인프라를 갖추고 모든
주요 비즈니스 프로세스 부문을 위한 솔루션을 제공합니다.

  • 고객관계관리(CRM) 아웃소싱 서비스
  • 글로벌 통합 비즈니스 지원센터(SSC) 서비스
  • 교육/인적자원 관리(HRM) 아웃소싱 서비스
  • 구매/공급망 관리(Procurement and SCM) 아웃소싱 서비스

이를 통해, 기업의 프로세스 및 인프라를 개선함으로써, 비용 절감(Achieving cost savings)과 비즈니스 성장(Business growth)을 동시에 실현할 수 있습니다.

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고객관계관리(CRM) 아웃소싱 서비스


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교육(Learning) 및 인적자원 관리(HRM)
아웃소싱 서비스

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글로벌 통합 비즈니스 지원센터(SSC) 서비스


image juxtaposition with woman and data feeds

구매/공급망 관리(Procurement and SCM)
아웃소싱 서비스

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Meet IBM Global Process Services

Read how our BPO services can innovate your business processes to differentiate your enterprise.

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The Next Generation BPO

Learn how IBM Global Process Services can help you save, grow and grab market share.

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IBM Transformation Story

IBM executive John Lutz interviews Bill Creighton, Vice President of Finance, Shared Services about IBM methodologies, analytics and the principles of a Globally Integrated Enterprise.

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Building Flexibility into Your Strategy

IBM Global Process Services executive, Bill Payne discusses how to include technology in your contact center strategy.

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The Power of Analytics in Customer Relationships

Global Process Services executive Graeme Butterworth explains how you can better understand customer needs through predictive analytics.

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The CFO's Journey – Becoming the Boardroom’s Value Integrator

IBM Global Process Services executive Sandy Khanna describes how CFOs can increase their ability to be the fact-based voice of reason for their organizations.