IT Lifecycle Management and Governance Services – service management implementation

IBM IT Lifecycle Management and Governance Services - service management implementation can help you assess, define and implement an integrated set of systems management tools based on industry-leading software, process automation and the IT Infrastructure Library (ITIL) best practices.

Intended to improve control over IT service delivery and align it with business objectives

Designed to be comprehensive and customisable to meet your needs

Supported by proven methodologies and accelerator tools to help achieve deployment faster—and more cost-effectively

Built on automated, integrated processes to improve resource management, asset management, change management and service management

Based on ITIL best practices to help you develop a framework that guides your adoption of IT service management

Designed to produce a more resilient IT enterprise—one that can accommodate change with a reduced risk of system failures or other unexpected side effects

With increasing business demands for availability, performance and responsiveness, many IT organisations are looking for ways to make IT service management (ITSM) more effective, more agile and less costly. How can they achieve these goals? The answer lies in managing IT like a business-and using an ITSM framework to support it.

IBM IT Lifecycle Management and Governance Services - service management implementation can help you implement an integrated set of systems management tools based on industry-leading software such as IBM Tivoli® (including MRO Maximo®), HP OpenView AssetCenter, HP OpenView ServiceCenter and BMC Remedy Help Desk software. IBM can help you improve control over service delivery management by creating common integrated ITSM functions for configuration, change, resource and service management processes. Our services include:

• definition of requirements
• evaluation of technology options
• planning for the use of service management tools in your IT environment
• customisation of standard services and templates
• documentation of your architecture requirements
• implementation into production.

IBM works to increase the value of your existing assets, not “rip and replace” them. With experienced consultants and proven methodologies, IBM can help find appropriate ways to leverage your people, processes and technologies for long-term benefit. Plus, with 3,000 ITIL-certified practitioners and the world's largest ITIL-based data centers, IBM can provide extensive expertise in applying ITIL principles to your ITSM framework.