The IBM Service Center - acts as the IBM command center - helping ensure system performance, reliability, and high levels of availability. The center provides tools which serve as a "health check" for applications and the infrastructure.

End-to-end monitoring of applications, databases, operating system, servers and infrastructure components, and networks -- 24x7x365

Integrated Event Management System

Portfolio of knowledge modules, which determine appropriate performance levels for various applications and infrastructure components

A staff of experts to create, manage and maintain a large portfolio of knowledge modules, enabling IBM to monitor various aspects of your application including niche and custom elements

Proactive, event-triggered alarms sent to the appropriate engineers when predetermined performance thresholds are not met

Service level agreement compliance and performance reporting

These tools help enable us to serve you better by:

• Setting thresholds for the entire IT stack (application, database, system, security or network performance) and monitoring against those thresholds using the latest technology
• Identifying and resolving problems, frequently before you become aware of them
• Performing root cause analysis to help eliminate repetitive problems and deliver permanent correction

We operate with full-time staff 24x7 manning the service centers, providing monitoring and support. IBM operates two geographically-dispersed centers to provide full redundancy and enhanced recovery in the event of a disaster.