Telecom expense management services

Increase control over and reduce the cost of your voice, data and wireless communications by using an integrated and proactive approach to managing your telecommunications resources. IBM Telecom Expense Management Services provide an end-to-end solution including order management, inventory management, invoice management, cost recovery management, vendor management and ongoing process operations to help you simplify and cost effectively manage domestic and global telecommunications expenditures.

Telecom Expense Management (TEM) services are designed to help you:

• Reduce telecom expenses by up to 20 percent by implementing controls, standardizing across the enterprise, reducing complexity, and automating processes
• Lower the burden on inhouse resources for managing multiple telecommunications services, vendors, contracts, orders and invoices
• Better align your telecom investments with business opportunities through increased visibility of assets and capacity trends
• Establish predictable telecom expenditures for enterprise business lines
• Invest in strategic business initiatives by leveraging savings from telecom expenditures

TEM services include:

• An end-to-end integrated solution for voice and data wireline, wireless, and network equipment (routers, switches, firewalls, PBXs) telecommunications orders, inventory, invoices, cost recovery and multi-vendor management
• Comprehensive lifecycle services including TEM assessment, transition planning and design, transformation implementation, and ongoing management and operation of TEM processes
• Best-of-breed practices and automation to centralise data and standardize business processes across multiple providers, contracts and data sources
• A standard, centralised, highly automated global delivery process enabled through Rivermine telecom expense management software
• Continuous validation of billed versus installed services, equipment, and contracts; centralised, standardized ordering processes to help eliminate off-contract or out-of-process buying
• A formal billing dispute resolution process with telecommunications providers to recover costs and reduce invalid and inaccurate network billing