Unlocking customer advocacy in retail banking: The customer focused enterprise
Updated 26 Oct 2006
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Component business modeling: Financial services firms prepare for an on demand world
Updated 29 Apr 2004
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Energise your supply chain network: New competitive advantage from existing investments
Updated 05 Jan 2004
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Credit cards: Conduits for value creation in Chinese retail banking
Updated 14 Nov 2003
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Cashing in on retail payments: What the future holds for financial institutions
Updated 26 Mar 2003
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Trust and knowledge sharing: A critical combination
Updated 20 Mar 2003
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Business and IT operational models in financial services: Beyond strategic alignment
Updated 10 Feb 2003
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Corporate strategy for the new millennium
Updated 22 Jan 2003
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The future of financial services: Intelligent growth
Updated 09 Jan 2003
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All systems go? The impact of Basel II on financial services firms
Updated 20 Sep 2002
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Simplify to succeed: Retail financial institutions in 2005
Updated 18 Sep 2002
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Assessing the state of web site functionality in the financial services industry
Updated 20 Aug 2002
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Optimising distribution channels: The next generation of value creation
Updated 27 Jun 2002
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Optimising distribution channels: The next generation of value creation
Updated 27 Jun 2002
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Closing the performance gap: Back to basics for the U.S. banking industry
Updated 09 Apr 2002
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Competing for customers in an era of change
Updated 26 Sep 2001
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Companies are placing procurement systems on the web to cut costs and to avoid order errors
Updated 30 Jan 2001
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Electronic billing: capitalise on your corporate strengths
Updated 22 Dec 2000
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Getting the most out of business partnerships
Updated 13 Dec 1999
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B2B Payments Are Coming; Banks Must Prepare
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CFOs: Rising to the Challenge of Performance Management
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IBM Institute of Business Value - Government
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IBM Institute of Business Value - Growing your business
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IBM Institute of Business Value - Human Resource Management
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Segmenting the high net worth market to serve it better online
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