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Case study Company name: T-Mobile Austria
T-Mobile Austria, a major European mobile telecommunications service provider, gains the ability to price new offerings competitively and quickly with a state-of-the-art costing model developed and implemented by IBM Global Business Services. |
Business need Mobile telephony continues to be increasingly competitive, and service providers must differentiate themselves by providing the most up-to-date services that their customers demand. Like all mobile operators, T-Mobile Austria faced the challenge of understanding the costs and profitability per customer for its services, and managing this on a continuous basis. T-Mobile Austria needed to manage network costs more effectively, and to find a way to accurately calculate the cost of delivering new products and services. It could then price them more competitively and profitably, delivering them to customers more quickly. |
Solution T-Mobile Austria engaged IBM Global Business Services, with its deep expertise in the telecom field, to help it develop a costing model for pricing new services and features. This unique, industry-leading solution-Tele-Com-Pass 4.0-features both Activity Based Costing (ABC) and Network Building Block Costing to calculate the cost of delivering services to T-Mobile Austria's customers. IBM implemented Tele-Com-Pass 4.0 and provided interfaces from the solution to the company's existing reporting infrastructure. |
Results With strong capabilities, Tele-Com-Pass enables T-Mobile Austria the ability to run simple and fast simulations of new and existing product costs. Benefits of the solution include: · Pricing of new products and services is now based on actual cost calculations · Greater visibility into the actual network costs, enabling T-Mobile Austria to manage its network costs more effectively |
Customer testimonial “With Tele-Com-Pass, T-Mobile Austria now has a tool that provides transparency and visibility into the process of network costing at any time” Christof Stelzer, Vice President, Technology Controlling & Financial Processes, T-Mobile Austria. |
Customer information | T-Mobile Austria | | T-Mobile Austria is the second largest mobile telecommunications service provider in the Austrian market. It offers all kinds of mobile data and voice services and solutions for personal and business use. All services are provided on its own network infrastructure, and are available throughout Austria. |
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