Improving customer relationships: Literature

Turning shoppers into advocates: The customer focused retail enterprise

Unlocking customer advocacy in retail banking: The customer focused enterprise

Advocacy in the customer focused enterprise: The next generation of CRM Done Right

Confounded by consumer purchase decisions? Consumer decision process modelling takes the guesswork out of revenue growth

Media and entertainment 2010

Turning the corner: A road map for future success for mobile operators

Credit cards: Conduits for value creation in Chinese retail banking

Leveraging Linux to optimise costs and performance in the EDA environment

Technology is not the trump card in the mass affluent wealth management game

Travel distribution 2007: The profitability constellation: Effective new patterns of travel distribution

The 30-hour day: On demand for media and entertainment

Enhancing the customer shopping experience: 2002 IBM/NRF 'Store of the Future"' survey

Operational efficiency and organisational effectiveness: How do state and local government initiatives measure up?

In pursuit of comparative advantage: Retail goes on demand

Driving an operational model that integrates customer segmentation with customer management

Separating fantasy from reality: Identifying a viable, valuable wireless payment opportunity

Ten strategies for survival in the attention economy

Creating value in government through human capital management: Integrating workforce-planning approaches

Trade funds investment: Getting control and delivering value

Optimising distribution channels: The next generation of value creation

Optimising distribution channels: The next generation of value creation

Leveraging knowledge management across strategic alliances

Customer satisfaction: Do you know the score?

Competing for customers in an era of change

Five marketing tips for the digital age

Electronic billing: capitalise on your corporate strengths

Engineering customer expectations