Improving customer relationships: Case Study

IBM Global Services - Business Consulting Services brought on demand responsiveness to Siemens ICM, a North American wireless carrier, with an advanced network planning solution.

IBM Business Consulting Services outlined and provided a strategic implementation plan for new product offerings to generate new revenue sources for Telekomunikacja Polska SA (TP) and help the company move forward in a competitive market.

Halliburton is one of the world's largest providers to the oil and gas industry. Faced with a growing competitive threat, the company needed to revamp existing systems and processes to increase production efficiencies and better meet customer delivery requirements.

IBM Business Consulting Services helped PricewaterhouseCoopers Netherlands (PwC), an international accounting firm, standardise regional enterprise resource planning (ERP) applications.

IBM Business Consulting Services implemented, and IBM Application Management Services supports, a single instance of SAP across 14 countries for Sony Latin America, transforming business processes and improving supply chain performance throughout the region.

IBM Business Consulting Services implemented, and IBM Application Management Services supports, a single instance of SAP across 14 countries for Sony Latin America, transforming business processes and improving supply chain performance throughout the region.

Kasseler Bank, a cooperative bank in Germany, reduced operating expenses and handled more customers with fewer agents when it selected IBM Business Consulting Services to implement the architecture for its new, 24x7 automated voice response system.

Lyse Tele, a subsidiary of Lyse Energi, is the first broadband services provider in Europe to offer high-speed Internet, digital TV and telephone services over a single fibre optic cable to residential homes -- and for 20 percent less than customers were paying for comparable services individually.

IBM Business Consulting Service enabled Allgemeines Rechenzentrum (ARZ), a European technology services company, to provide its clients with state-of-the-art securities transaction processing.

IBM Business Consulting Services assisted in designing and enabling an e-business strategy for Elake-Fennia, a European pension company, helping it to better meet its customer needs and demands.

Charles Schwab worked with IBM to implement leading-edge grid technology to improve its communications processing time by 90 percent.

IBM Business Consulting Services helped UAB, a division of AXA, which is a major insurance and financial services provider, improve and automate its sales processes, improving customer service and increasing revenue.

Thomson Consumer Electronics, which sells electronic offerings under the RCA brand, wanted to sell products through an online channel.

Working with IBM Business Consulting Services, Clariden Bank updated its core banking system to increase customer satisfaction and improve profitability.

Finland Post, a postal services and products company, increased revenue with an innovative self-service offering built by IBM Business Consulting Services using IBM WebSphere Commerce Professional Edition.

Using multimedia storage and digital technology, IBM helped Hong Kong Leisure and Cultural Services build a state-of-the-art virtual library.

When Ford Motor Company Europe -- Company to Dealer Systems (CDS) needed a more efficient and effective helpdesk, it turned to IBM Business Consulting Services for designing, hosting and staffing.

With help from IBM, Goodyear developed an online solution that increases productivity and customer satisfaction while reducing costs and creating new sales opportunities.

This ground transportation leader wanted to increase vehicle and driver utilisation, push customer service to new levels and lower operating costs.

Increased customer satisfaction was the result after Honda incorporated IBM's voice recognition technology into an industry-leading navigation system, allowing drivers to hear directions over their existing audio systems.

Estimating that more than half of its passengers will soon be using the internet for airline services, Finnair came to IBM to transform its IT systems and create the Finnair Innovation Center for incubating new solutions for the airline industry.

A major provider of construction-related services and project development in Sweden turns to IBM Business Consulting Services (BCS) to help develop an integrated and extensible IT platform that can enable the company's future growth.

Magnabosco Guido SRL, an Italian provider of hardware products for retailers, replaced its dated, inefficient sales system with a wireless, PDA-based system that integrates seamlessly with the company's existing enterprise resource planning (ERP) system.

Saks Incorporated purchases more than $900 million in non-retail merchandise from more than 5,000 suppliers, which can be an inefficient and costly process. Automating manual processes and paperwork speeded up its procurement cycle and saved the company money.

Sears, Roebuck & Co. has begun rolling out The Great Indoors, an innovative retail concept that offers everything needed to decorate and furnish a home.

As Twinlab grew from a small vitamin shop to a large multinational health company, it found that many of its systems were becoming inadequate to meet its needs. To ensure continued growth, Twinlab turned to IBM to unify its business processes with a fully supported e-business platform.

Direct marketer Senshukai used IBM e-business on demand to extend its successful catalogue web site to Japan's 30 million mobile phone-based internet subscribers.

PGA TOUR, Inc. teamed with IBM to develop a flexible, cost-effective web application that can scale to support peak visitor traffic during TOUR events, offering golf fans reliable, realtime tournament and player information, and the ability to watch live golf graphically on their computers.

CheckFree Corporation differentiates itself from competitors in the online billing and payment industry by delivering e-billing and electronic payment capabilities via a single system.

Mobil wanted to offer travelers a realtime, online version of its popular Mobil Travel Guide. Mobil turned to IBM and e-business on demand for a solution that kept upfront capital costs low, while providing them with a flexible, scalable infrastructure that could grow with their web site.

After developing an innovative web-based radiology service management system, Teinos turned to IBM for on demand services to reduce the infrastructure cost of deploying its solution.

U.K.-based cahoot used a low-cost, outsourced technology model supported by IBM e-business on demand to offer a variety of e-banking services to a growing market.

Stratascope worked with IBM to develop an affordable, reliable e-business on demand infrastructure that helps the young company deliver its software to other companies via the Internet while maintaining the flexibility to fix or upgrade its offerings rapidly in response to market conditions.

The California agency responsible for collecting personal income, bank and corporation taxes sought a solution that could help increase compliance and thus capture more revenue for the state.

A leading Canadian investment firm leverages a new technology platform to respond faster and more efficiently with new products and services for its clients.

A leading Canadian investment firm leverages a new technology platform to respond faster and more efficiently with new products and services for its clients.

A seasoned high-tech entrepreneur realised that players of traditional, massively multiplayer online video games were all too often frustrated by sluggish performance and server downtime.

A data protection and enterprise-wide storage solutions and services provider sought to rapidly implement a comprehensive supply chain solution.

A major direct marketer feels that a successful web site could generate greater returns.

In choosing a partner for web hosting, the world's largest auto parts network entrusts its brand integrity to IBM.

The airline industry's innovator in Web-based customer care takes advantage of fast-growing wireless technology to expand services.

France's largest shipping group entrusts a new global challenge to IBM.

An assessment by The Prudential Insurance Company of America focused on what its central IT services organisation (CTS) could do to support Prudential businesses serving customers.

Insurance company outsources IT operations while maintaining the high level of service its customers have come to expect.

Mazda North America wants to replace thousands of printed repair manual pages with easy-to-use, searchable electronic documentation.

A leading gas distributor updates and modifies its customer information system to provide more efficient services while reducing costs.

Spanish public healthcare system, Servicio Extremeño de Salud (SES) transforms its organization to operate more efficiently and responsive to patients’ needs when it selects IBM Global Business Services to design and deploy a new, integrated infrastructure.

Thomas Cook AG, a major tour and travel operator's charter carrier increases seat occupancy and profits, while meeting customer demand for greater flexibility, with the implementation of a state-of-the-art sales channel management module from IBM Global Business Services.

ABN AMRO, a major European bank, improves customer service and retention rates while reducing costs and improving efficiency through a consolidation strategy developed and implemented by IBM Global Business Services.