• Skills:In support of industry standards and our quality initiatives, IBM employees have a breadth and depth of technical skills, with an extensive certification program for expert professions such as IT architecture, project management, consulting, services professionals and IT availability.
• Processes:Disciplined process governance ensures best practices are rigorously tested, universally applied and continuously improved.
• Assets and tools:From world-class data centres to our flexibility to incorporate clients’ tools, IBM’s service delivery leverages best-in-class tools, technology and processes from across the business to provide our clients with service excellence.
• Information analytics:Our information management and analytics provide the data and transparency required to continuously improve your operations. Taken as a whole, outsourcing with IBM helps to promote improved efficiency, flexibility, security, integrity and operational effectiveness. By aligning with IBM, your business can become more agile, responsive to change and more able to set the agenda for business transformation focused on growth, innovation and gaining competitive advantage.

Thousands of organisations around the world have reduced costs, improved service delivery and enabled innovation and growth by engaging IBM as their strategic outsourcer.

While their reasons vary as much as their businesses, most see outsourcing as a more predictable, scalable and reliable way to move their business forward. Our existing clients tell us there are five sources of value you can expect from partnering with IBM as your outsourcing service provider. You will be able to:

• Improve service delivery quality.Take full advantage of standardisation, automation and global integration to deliver consistent, reliable IT services that support business objectives.
• Leverage IBM’s global industry and technology expertise. Tap into a worldwide body of knowledge that spans every industry and technology and gain access to skills you could not develop in-house or afford to recruit.
• Become more adaptable and flexible.Scale technology infrastructure up or down to meet changing business needs. Pursue transformation projects that can deliver continual, iterative returns on investment. Access greater levels of efficiency faster through cloud-based delivery models.
• Manage risk.Reduce the chances of data loss and system outages that can disrupt operations and damage your business reputation.
• Create financial value for shareholders.Leverage time and cost-savings through the benefit of scale across skill, architecture and performance.