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• Graduates in any stream (BE/B-Tech eligible only for Tech Processes)
• Excellent Communications skills & Analytical skills
• Freshers can also apply
• Basic Knowledge of Computers preferred ( A+ Certification, DOECC O Level/A Level, MCSC, MSCE, CCNA, GNIIT, CCNA, CISCO preferred in a Tech Process)
• Flexible to work in rotational shifts

Click here to apply

• Graduates in any stream (BE/B-Tech eligible only for Tech Processes)
• Excellent Communication skills & Analytical skills
• Minimum 12 months of Call Center experience required
• Basic Knowledge of Computers preferred ( A+ Certification, DOECC O Level/A Level, MCSC, MSCE, CCNA, GNIIT, CCNA, CISCO preferred in a Tech Process)
• Flexible to work in rotational shifts

Click here to apply

• Graduates in any stream (BE/B-Tech eligible only for Tech Processes)
• Excellent Communication skills & Analytical skills
• Minimum 24 months of Call Center experience required
• Basic Knowledge of Computers preferred ( A+ Certification, DOECC O Level/A Level, MCSC, MSCE, CCNA, GNIIT, CCNA, CISCO preferred in a Tech Process)
• Flexible to work in rotational shifts

Click here to apply

• Graduates in any stream (BE/B-Tech not eligible)
• Excellent Written Communication skills & Analytical skills
• Freshers can also apply
• Typing Speed of 25 WPM with 90% Accuracy
• Flexible to work in rotational shifts

Click here to apply

• Graduates in any stream (BE/B-Tech eligible only for Tech Processes)
• Excellent Written Communication skills & Analytical skills
• Minimum 12 months of Call Center experience required
• Typing Speed of 25 WPM with 90% Accuracy
• Flexible to work in rotational shifts

Click here to apply

• Graduates in any stream (BE/B-Tech eligible only for Tech Processes)
• Excellent written communication skills & Analytical skills
• Minimum 24 months of Call Center experience required
• Typing Speed of 25 WPM with 90% Accuracy
• Flexible to work in rotational shifts

Click here to apply

• Graduate in German/Undergraduate in any discipline with a G3 or equivalent degree in German from Max Muller Bhavan/Reputed Institute(For German Language)
• Graduate in French/Undergraduate in any discipline with a Semester 5 or equivalent degree in French from Alliance Franchise/Reputed Institute(For French Language)
• Excellent written communication skills & Analytical skills
• Freshers can also apply
• Typing Speed of 25 WPM with 90% Accuracy
• Flexible to work in rotational shifts

Click here to apply

• Graduate in German/Undergraduate in any discipline with a G3 or equivalent degree in German from Max Muller Bhavan/Reputed Institute(For German Language)
• Graduate in French/Undergraduate in any discipline with a Semester 5 or equivalent degree in French from Alliance Franchise/Reputed Institute(For French Language)
• Excellent written communication skills & Analytical skills
• Minimum 12 months of Call Center experience required
• Typing Speed of 25 WPM with 90% Accuracy
• Flexible to work in rotational shifts

Click here to apply

• Graduate in German/Undergraduate in any discipline with a G3 or equivalent degree in German from Max Muller Bhavan/Reputed Institute(For German Language)
• Graduate in French/Undergraduate in any discipline with a Semester 5 or equivalent degree in French from Alliance Franchise/Reputed Institute(For French Language)
• Excellent written communication skills & Analytical skills
• Minimum 24 months of Call Center experience required
• Typing Speed of 25 WPM with 90% Accuracy
• Flexible to work in rotational shifts

Click here to apply

• Graduates in any stream
• Excellent Communication skills & Analytical skills
• Freshers can also apply
• Basic Knowledge of Computers preferred
• Flexible to work in rotational shifts

Click here to apply

• Graduates in any stream
• Excellent Communication skills & Analytical skills
• Minimum 12 months of Call Center experience required
• Basic Knowledge of Computers preferred
• Flexible to work in rotational shifts

Click here to apply

• Graduates in any stream
• Excellent Communication skills & Analytical skills
• Minimum 24 months of Call Center experience required
• Basic Knowledge of Computers preferred
• Flexible to work in rotational shifts

Click here to apply

• Graduate (B-Com/BBA/BBM/MBA)
• 0-12 moths work experience
• Journal Ledger Reconciliation, Financial Reporting
• Basic accounting knowledge

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• Graduate (B-Com/BBA/BBM/MBA/CA-Inter/ICWA (Inter)
• 2-4 yrs work experience
• Journal Ledger Reconciliation, Financial Reporting
• Knowledge on reconciliation
• Month end close reporting
• Inter company reconciliation
• Journal entries
• Good communication skills

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• Graduate(B-Com/BBA/BBM/MBA)
• 3.5-5.5 yrs work exp
• Knowledge on reconciliation
• Month end close reporting
• Inter company reconciliation
• Journal entries
• Good communication skills
• Journal Ledger Reconciliation, Financial Reporting

Click here to apply

• Should be a graduate, B.E. / B. Tech. are not eligible.
• Under Graduates are not eligible
• Atleast 2 yrs of overall experience is must.
• Atleast 1 yr of International BPO experience is must.
• Candidate should have exposure to Travel industry.
• Diploma in reservation/ticketing will be an added advantage.

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• Graduates preferred in IT stream or any graduates with technical courses like MCSE, MCSC, CCNA etc – BE/B.Tech are not eligible.
• Under Graduates are not eligible.
• Knowledge of MS Application, Operating systems, Network tools, System tools & Hardware will be preferred.
• Proficiency in computers.
• Good command over written & spoken English.

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• Graduates in any discipline, B.E. / B. Tech. are not eligible.
• Under Graduates are not eligible.
• Diploma in computers would be an added advantage.
• 0 – 6 months experience in a call center for a Tech Process would be an added advantage.
• Freshers can also apply.
• Good command over written & spoken English with an analytical bent of mind.

Click here to apply

• Experience of handling a technical support process
• Technical Courses like MCSE/ MCP / CCNA / Computing Hardware / Soft ware fundamentals
• Customer Orientation and Customer First Belief
• Extremely Good Verbal Communication Skills
• Process Orientation and Structured Thinking
• Experience – 2 to 3 yrs
• Handle customer queries / billing related queries / customer complaints / technical troubleshooting over the phone / chat or emails
• Offer resolution & customer service over the phone /Transaction Processing
• Graduate

Click here to apply

• Experience of handling a technical support process
• Technical Courses like MCSE/ MCP / CCNA / Computing Hardware / Soft ware fundamentals
• Customer Orientation and Customer First Belief
• Extremely Good Verbal Communication Skills
• Process Orientation and Structured Thinking
• Experience- 3 to 4 yrs
• Handle customer queries / billing related queries / customer complaints /.technical troubleshooting over the phone
• Offer resolution & customer service over the phone / Transaction Processing
• Graduate

Click here to apply

• Manages overall personnel, performance, and discipline in the assigned area; Evaluation of operational practices and procedures;
• Provide direction to staff; Ensure resolution of problems; Sets priorities;
• Provide expertise and leadership in assigned functional area;
• Manage relationship with internal stake-holders and functions;
• Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork;
• Establish work loads and provide support in decision-making;
• Provide advice and assistance to senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures;
• Responsible for attrition management and arranging for backfills on  a timely basis.
• Experience of Voice environment
• Ability to make quick, reliable decisions; Client interaction;
• Ability to supervise and manage a team of frontline supervisors (TL/DM/Lead etc.);
• Strong Knowledge of management principles and practices;
• Good Product Knowledge; Strong interpersonal and communication skills and the ability to work effectively with a wide range of stake holders;
• Develops comprehensive planning and project management.
• Experience- 4-6 yrs
• Graduate

Click here to apply

• Manages overall personnel, performance, and disci pline in the assigned area; Evaluation of operational practices and procedures;
• Provide direction to staff; ensure resolution of problems; sets priorities;
• Provide expertise and leadership in assigned functional area; Manage all client interaction and client communication. Should front end the relationship with the client; Sales (farming); Present to current and potential clients;
• Manage relationship with internal stake-holders and functions;
• Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork;
• Establish work loads and provide support in decision-making;
• Provide advice and assistance to senior management in the planning, implementation, and evaluation / modifications to existing operations, systems, and procedures;
• Responsible for attrition management and arranging for backfills on a timely basis
• Experience of Voice environment
• Ability to make quick, reliable decisions; Client interaction;
• Ability to supervise and manage a team of frontline supervisors (TL/DM/Lead etc.);
• Strong Knowledge of management principles and practices;
• Good Product Knowledge; Strong interpersonal and communication skills and the ability to work effectively with a wide range of stake holders;
• Develops comprehensive planning and project management.
• Experience- 7-8 yrs
• Graduate

Click here to apply

• Would manage both B2B or B2C collections teams (inbound / outbound) for durable medical equipment for US based client.
• Prior Collections Experience (Must) – International processes
• Should have handled span of at least 20 FTEs (preferably)
• Should have experience in both outbound and inbound process
• Should have at least 3-5 years of team handling experience.

Click here to apply

• Would manage both B2B and B2C collections teams (inbound / outbound) for durable medical equipment for US based client.
• Prior Collections Experience (Must) – International processes
• Should have handled span of at least 50 FTEs
• Should have experience in both outbound and inbound process
• Should have at least 5 years of team handling experience

Click here to apply

• Scheduling at the site level for multiple accounts
• Preparing Break Schedules, Real time adherence and break management,
• Maintaining and driving Leave Planner
• Head count planning and maintenance
• Drive Schedule efficiencies
• Daily/Weekly service level Analysis
• Should have good interpersonal skills, numerical and analytical ability
• Excellent knowledge of MS Excel.
• Exposure to multi channel and multi skill inbound/outbound processes
• Strong fundamental knowledge of Call Center Mathematics

Click here to apply

• Strengthen Quality management processes to improve Process; Performance Through various Quality Tools;
• Ensure smooth and closed loop implementation of practices for internal & external audits.
• Deep Understanding & have Lead Internal / External Controls & Audits; Proficiency in Minitab, Visio, MS Excel and MS Power point.
• Experience- 2-3 Yrs
• Graduate

Click here to apply

• Strengthen Quality management processes to improve Process Performance through various Quality Tools;
• Ensure smooth and closed loop implementation of practices for internal & external audits
• Yellow belt trained or certified;
• Deep Understanding & have Lead Internal / External Controls & Audits; Proficiency in Minitab, Visio, MS Excel and MS Power point.
• Experience- 3-4 Yrs
• Graduate

Click here to apply

• Identification and implementation of six sigma projects for process improvements;
• Align the Projects Output with the COE Financial Targets & Client / Customer Satisfaction;
• Strengthen Quality management processes to improve Process Performance through various Quality Tools; Should liaison with the Process Heads to Identify Opportunity Areas & Prepare and Implement Improvement Roadmap;
• Ensure smooth and closed loop implementation of practices for internal & external audits;
• Ensuring Quality (Internal & External) Targets are met and green; Be innovative and come with reengineering & transformation opportunities;
• Conduct Six Sigma Trainings (LEAN, YB, GB, BB)
• Should have mentored minimum 20 GB projects;
• Deep Understanding & have Lead Internal / External Controls & Audits; Proficiency in Minitab, Visio, MS Excel and MS Power point.
• Experience- 5-6 Years Minimum
• Graduate

Click here to apply

• Identification and implementation of six sigma projects for process improvements;
• Align the Projects Output with the COE Financial Targets & Client / Customer Satisfaction;
• Strengthen Quality management processes to improve Process Performance Through various Quality Tools; Should liaison with the Process Heads to Identify Opportunity Areas & Prepare and Implement Improvement Roadmap;
• Ensure smooth and closed loop implementation of practices for internal & external audits;
• Ensuring Quality (Internal & External) Targets are met and green; Be innovative and come with reengineering & transformation opportunities;
• Conduct Six Sigma Trainings (LEAN, YB, GB, BB).
• Should have mentored minimum 20 GB projects;
• Deep Understanding & have Lead Internal / External Controls & Audits; Proficiency in Minitab, Visio, MS Excel and MS Power point.
• Experience- 7-8 Years Minimum
• Graduate

Click here to apply

• Working knowledge of Lean Six Sigma
• Should have performed Value Stream Mapping for different processes
• Experience in taking sessions on LEAN. Preferably certified in LEAN
• Working Knowledge of Six Sigma
• GB Certified.
• Expertise in Minitab & macros
• Experience in create L1/2/3 process mapping using MS-Visio/WBM/other tools
• *Should have mentored reasonable GB projects
• *Deep Understanding & have Lead Internal / External Controls & Audits
• *Proficiency in Minitab, Visio, MS Excel and MS Power point.
• Management Skills
• Should have lead high impact project with minimal supervision
• Experience in client facing roles
• Good presentation skills & communication skills
• Problem Solving Skills
• Active team player who is open to giving and receiving input/feedback
• Strong interpersonal skills
• *Identification and implementation of six sigma projects for process
• Improvements.
• *Align the Projects Output with the COE Financial Targets & Client /
• Customer Satisfaction
• *Strengthen Quality management processes to improve Process Performance Through various Quality Tools
• *Should liaison with the Process Heads To Identify Opportunity Areas
• Prepare and Implement Improvement Roadmap.
• *Ensure smooth and closed loop implementation of practices for internal &
• external audits
• *Ensuring Quality (Internal & External) Targets are met and green
• *Be innovative and come with reengineering & transformation opportunities

Click here to apply

• Responsibility to drive quality initiatives in the Account.
• Meet and exceed Client Metrics
• External & Internal Metric should be in Green. & ensure satisfactory audit and compliance posture.
• Quality Manager is also expected to drive initiatives on value addition and client VOC
• Ensuring a culture of quality by driving Six Sigma and lean projects
• Ensures consistency through calibrations with Ensuring scores are calibrated with client
• Quality exposure Six Sigma (desirable)
• Good presentation and communication skills
• Ability to manage quality teams.
• Good Domain Knowledge

Click here to apply

• Excellent F&A domain knowledge in General Accounting financial statements, AR AP, Order2 Cash & Procure2Pay.
• Graduates in any stream
• Should be Black belt/ Green Belt certified and have mentored reasonable GB & BB projects
• Deep Understanding & have Lead Internal / External Controls & Audits, Proficiency in Minitab, Visio, MS Excel and MS Power point.
• Implementation of six sigma projects for process improvements,
• Strengthen Quality management processes to improve Process Performance
• Excellent Communication skills & Analytical skills
• Minimum 24 months of Call Center Experience required
• Basic Knowledge of Computers preferred
• Flexible to work in rotational shifts

Click here to apply

• Ability to conduct presentations in a positive and interesting way;
• Maintains Data and MIS for all relevant activities.
• A flair for influencing people; Expertise in Power Point & MS Excel;
• Good communication and inter-personal skills; Self motivated and Self driven
• Experience- 2-3 Yrs
• Graduate

Click here to apply

• Ability to conduct presentations in a positive and interesting way;
• Maintains Data and MIS for all relevant activities.
• A flair for influencing people; Expertise in Power Point & MS Excel;
• Good Communication and inter-personal skills; Self motivated and Self driven
• Experience- 4-5 Yrs
• Graduate

Click here to apply

• Excellent Coaching and facilitation skills;
• Ability to conduct presentations in a positive and interesting way;
• A flair for influencing people; Expertise in Power Point & MS Excel;
• Communication and inter-personal skills; Self motivated and Self driven
• Maintains Data and MIS for all relevant activities;
• Identify and prepare different Training Programs; Determining training needs of employees and conducting suitable training programs to enhance their operational efficiency;
• Monitoring the overall functioning of the training processes;
• Identifying improvement areas and implementing adequate measures accordingly;
• Partner with the Operations to assess the requirement for refresher trainings on the operations floor;
• Need to interact with Managers & Team Leads to gather data/decks in F&A; Need to act as a PMO for the floor/DPE.
• Experience- 5-6 Yrs
• Graduate

Click here to apply

• Excellent Coaching and facilitation skills;
• Ability to conduct presentations in a positive and interesting way;
• A flair for influencing people;
• Expertise in Power Point & MS Excel;
• Communication and inter-personal skills; Self motivated and Self driven
• Maintains Data and MIS for all relevant activities;
• Identify and prepare different Training Programs;
• Determining training needs of employees and conducting suitable training programs to enhance their operational efficiency;
• Monitoring the overall functioning of the training processes, identifying improvement areas and implementing adequate measures accordingly;
• Partner with the Operations to assess the requirement for refresher trainings on the operations floor;
• Need to interact with Managers & Team Leads to gather data/decks in F&A; Need to act as a PMO for the floor/DPE.
• Experience- 7-8 Yrs
• Graduate

Click here to apply

• Graduate from any stream
• Excellent written and spoken English.
• Good presentation skills
• Open to work in shifts
• Experience- 0-2 Year

Click here to apply

• Internal Business Processes-Meet or Exceed @ Accurately capture the reporting needs of the client and provide timely accurate reports;
• Timely submission of Reports, Quality of reports & any escalations to the process head;
• Drive Creativity/Innovation,
• Process Improvement Initiatives in the process;
• Drive Process compliance and be able to manage Audit requirements; Meet or exceed Employee Focus-Effective
• Good presentation and communication skills; Ability to manage teams; Good Domain Knowledge; People Manager, Team player
• Experience- 2-3 Yrs
• Graduate

Click here to apply

• Internal Business Processes-Meet or Exceed @ Accurately capture the reporting needs of the client and provide timely accurate reports;
• Timely submission of Reports, Quality of reports & any escalations to the process head;
• Drive Creativity/Innovation,
• Process Improvement Initiatives in the process;
• Drive Process compliance and be able to manage Audit requirements; Meet or exceed Employee Focus-Effective
• Good presentation and communication skills; Ability to manage teams; Good Domain Knowledge; People Manager, Team player  
• Experience- 3-5 Yrs
• Graduate

Click here to apply

• Meet and exceed Customer & Financial Impact:
• External & Internal in terms of Business reporting, Review Deck, Timeline & accuracy;
• Proficient in VBA/SQL,
• Report Automation, Data Analysis; Internal Business Processes-Meet or Exceed @; accurately capture the reporting needs of the client and provide timely accurate reports;
• Timely submission of Reports, Quality of reports & any escalations to the process head; Drive Creativity/Innovation,
• Process Improvement Initiatives in the process; Drive Process compliance and be able to manage Audit requirements;
• Meet or exceed Employee Focus-Effective      
• Expert in VBA/SQL, Report Automation, Analytics;
• Good presentation and communication skills; Ability to manage teams;
• Good Domain Knowledge; People Manager; Team player
• Experience- 5-6 Yrs
• Graduate

Click here to apply

• Meet and exceed Customer & Financial Impact:
• External & Internal in terms of Business reporting, Review Deck, Timeline & accuracy;
• Internal Business Processes-Meet or Exceed & Accurately capture the reporting needs of the client and provide timely accurate reports;
• Timely submission of Reports, Quality of reports & any escalations to the process head; Drive Creativity/Innovation,
• Process Improvement Initiatives in the process;
• Drive Process compliance and be able to manage Audit requirements; Meet or exceed Employee Focus-Effective People
• Expert VBA/SQL, Report Automation, Analytics;
• Proficient in VBA/SQL,
• Report Automation, Data Analysis;
• Good presentation and communication skills; Ability to manage teams; Good Domain Knowledge; Manager, Team player
• Experience- 7-8 yrs
• Graduate

Click here to apply

Role:

The Planning Manager position is responsible for Capacity Planning, Forecasting, Scheduling and Headcount Management by implementing required systems, procedures and programs that foster Collaborative Capacity Planning to consistently meet the IBM's standards for quality and productivity. Be an ambassador for Centralized WFM function

Responsibilities:

• Ensuring that Planning team maximizes value added to our client and internal customers through best in breed Forecasting, Planning, Analysis and decision support systems
• Management of Personnel, recruiting and staffing the right skill and continuous training to up-skill the Planning staff , motivate and develop staff in order to enhance performance delivery, meet contractual obligations and maximize staff retention
• Maintaining the quality of all customer communications. Handling customer escalations, managing special assigned projects.
• Maintaining productivity standards and aligning right resources, continuously drive and ensure the appropriate levels of KPIs like Scheduling Loss and Efficiency Index across supported accounts.
• Maintain and manage regular meeting cycle with Stakeholders and ensure seamless execution of the Planning Tower
• Continuously enhance services provided through active benchmarking of performance and processes against Best Practice methods identified, Chair Planning Team Meetings on agreed frequency
• Foster the culture of Best Practice sharing within the team or global WFM teams / personnel.
• On-boarding new accounts for Capacity Planning and ensuring that the new accounts are aligned to the defined policies and processes
• Will be responsible for generation of staffing requirements for the Long Range, Hiring and Training and Short Range Forecasts and consistent delivery of accurate staffing forecasts.
• Delivering and monitoring contact centre performance through the Planning processes & Internal and external Audit Management with processes and controls
• One to ones and Monthly /Quarterly Reviews
• Be proactive in highlighting opportunities to improve performance in all areas of the Operation – reduce costs, improve service levels, optimize customer satisfaction

• Eligibility Criteria - Graduate
• Minimum Experience required - 7 Years
• Relevant Experience - 4-5 Years

Click here to apply

• Good communication ability;
• Should have analytical bent of mind;
• Must be good with numbers;
• Excellent computer skills including MS Office,
• MS Excel and presentation skills;
• Excellent knowledge of Macros, pivot and formulae
• Experience-2-4 yrs
• Graduate

Click here to apply

• Good communication ability;
• Should have analytical bent of mind;
• Must be good with numbers;
• Excellent computer skills including MS Office, MS Excel and presentation skills;
• Excellent knowledge of Macros, pivot and formulae.                                                                                  
• Generate MIS for the group for weekly and monthly review meetings.
• Experience-3-4 yrs
• Graduate

Click here to apply

• Should have analytical bent of mind;
• Must be good with numbers;
• Excellent computer skills including MS Office, MS Excel and presentation skills;
• Excellent knowledge of Macros, pivot and formulae;
• People management skills                                                                                  
• Generate MIS for the group for weekly and monthly review meetings.
• Experience- 5-6 yrs
• Graduate

Click here to apply

• Should have analytical bent of mind;
• Must be good with numbers;
• Excellent computer skills including MS Office, MS Excel and presentation skills;
• Excellent knowledge of Macros, pivot and formulae;
• People management skills                                                                                  
• Generate MIS for the group for weekly and monthly review meetings.
• Experience- 7-8 yrs
• Graduate

Click here to apply

• Learning attitude and project execution in an IT background;
• Planning and project management skills;
• Analytical skills; Interpersonal skills
• Experience- 2-3 yrs
• Graduate

Click here to apply

• B.E Civil/Mechanical/Electrical
• Learning attitude and project execution in an IT background
• Planning and project management skills
• Analytical skills
• Interpersonal skills
• Experience- 4-5 yrs

Click here to apply

• B.E Civil/Mechanical/Electrical
• Learning attitude and project execution in an IT background
• Planning and project management skills
• Analytical skills
• Interpersonal skills
• Experience- 5-6 yrs

Click here to apply

• B.E Civil/Mechanical/Electrical
• Learning attitude and project execution in an IT background
• Planning and project management skills
• Analytical skills
• Interpersonal skills
• Experience- 7-8 yrs

Click here to apply

• Should be a Civil/mechanical/Electrical graduate from Engineering
• Should have a project management experience
• BPO experience will be preferred
• Exposure to project management
• Should have an experience of 8 – 10 years
• Should be a good people manager
• Should possess good communication skills.

Click here to apply

• In-depth understanding of the HR processes and interlinked processes, and the systems and tools available for service delivery;
• Knowledge of all statutory regulations;
• In-depth knowledge and experience in executing processes, measurement systems and business control requirements. 
• Ability to lead and guide the efforts of others in understanding and reaching solutions decisions;
• Exercises high degree of analytical ability in the design and development of processes and in review and remediation actions with respect to transactions and reports. 
• Experience- 1-3 yrs
• Graduate

Click here to apply

• In-depth understanding of the HR processes and interlinked processes, and the systems and tools available for service delivery;
• Knowledge of all statutory regulations;
• In-depth knowledge and experience in executing processes, measurement systems and business control requirements. 
• Ability to lead and guide the efforts of others in understanding and reaching solutions decisions;
• Exercises high degree of analytical ability in the design and development of processes and in review and remediation actions with respect to transactions and reports. 
• Experience- 2-4 yrs
• Graduate

Click here to apply

• In-depth understanding of the HR processes and interlinked processes, and the systems and tools available for service delivery.
• Knowledge of all statutory regulations.
• In-depth knowledge and experience in executing processes, measurement systems and business control requirements. 
• Ability to lead and guide the efforts of others in understanding and reaching solutions decisions.
• Exercises high degree of analytical ability in the design and development of processes and in review and remediation actions with respect to transactions and reports. 
• Experience- 4-6 yrs
• Graduate

Click here to apply

• In-depth understanding of the HR processes and interlinked processes, and the systems and tools available for service delivery.
• In-depth knowledge of all statutory regulations.
• In-depth knowledge and experience in executing processes, measurement systems and business control requirements.
• Ability to lead and guide the efforts of others in understanding and reaching solutions decisions.
• Exercises high degree of analytical ability in the design and development of processes and in review and remediation actions with respect to transactions and reports.
• People Management and team handling skills
• Experience- 7-8 yrs
• Graduate

Click here to apply

• Candidate would be responsible for Implementing and ensuring the quality of various internal communications Relevant Experience in Statutory Compliance & Industrial Relations
• Support internal communications plans to promote an engaged
• Excellent spoken and written skills
• Motivate workforce
• Managing the Intranet - editorial content, staffing and strategies for effective content management
• Good knowledge of Graphic Design software like Photoshop, PageMaker, Corel Draw

Click here to apply

• MBA graduates with Math/ Eco background
• Good Communication skills & Analytical skills
• Total work experience of 2 – 4 years
• Prior experience of policy formulation, benchmarking

Click here to apply

• Regular MBA (HR) from Tier1/2 institutes.
• Preferably Statistics, economics background.
• Excellent Communication skills & Analytical skills
• 5-6yrs. of total experience with 3-4yrs Of relevant experience
• Facilitate in process of review, benchmarking and iGurgoanement cycle Of compensation management
• Plan and formulate the compensation policies and strategies for the organization
• Revamp the compensation structure to bring uniformity across the organization, Define key result areas for all positions to bring clarity and transparency in the process
• Have relevant exposure for salary benchmarking of frontline specialist roles
• Very high on analytical skills

Click here to apply

• MBA in HR
• Good Communication skills & Analytical skills
• Exp Min 4 years in HR
• Working knowledge of labor laws
• Good written English skills
• Able to work with multiple stakeholders
• Good in Excel - to manage data bases
• Good follow up and interpersonal skills.

Click here to apply

• Configuring and managing back up schedules for servers
• Knowledge of Microsoft Operating systems. (Windows NT, 2000, 2003 and 2008 server);
• Knowledge of Microsoft product and services (DHCP, DNS, AD);
• Hands on experience on handling Active Directory issues and troubleshooting;
• Exceptional documentation skills on generating process and procedure docs;
• A sound understanding of the technical aspects of one or more of the following areas: a)Messaging b)Services (Web server/DHCP/DNS/AD);
• In depth understanding of IT processes and procedures
• Experience- 2-3 yrs
• Graduate

Click here to apply

• Configuring and managing back up schedules for servers
• Knowledge of Microsoft Operating systems. (Windows NT, 2000, 2003 and 2008 server);
• Knowledge of Microsoft product and services (DHCP, DNS, AD); Hands on experience on handling Active Directory issues and troubleshooting;
• Exceptional documentation skills on generating process and procedure docs;
• A sound understanding of the technical aspects of one or more of the following areas: a)Messaging b)Services (Web server/DHCP/DNS/AD);
• In depth understanding of IT processes and procedures
• Experience- 3-4 yrs
• Graduate

Click here to apply

• Knowledge of Microsoft Operating systems. (Windows NT, 2000, 2003 and 2008 server)
• Knowledge of Microsoft product and services (DHCP, DNS, AD)
• Hands on experience on handling Active Directory issues and troubleshooting
• Exceptional documentation skills on generating process and procedure docs.
• Configuring and managing back up schedules for servers
• A sound understanding of the technical aspects of one or more of the following areas: a)Messaging b)Services (Web server/DHCP/DNS/AD)
• In depth understanding of IT processes and procedures
• Experience- 4-5 yrs
• Graduate

Click here to apply

• Knowledge of Microsoft Operating systems. (Windows NT, 2000, 2003 and 2008 server)
• Knowledge of Microsoft product and services (DHCP, DNS, AD)
• Hands on experience on handling Active Directory issues and troubleshooting
• Exceptional documentation skills on generating process and procedure docs.
• Configuring and managing back up schedules for servers
• A sound understanding of the technical aspects of one or more of the following areas: a)Messaging b)Services (Web server/DHCP/DNS/AD)
• In depth understanding of IT processes and procedures
• Experience- 7-8 yrs
• Graduate

Click here to apply

• Establish, Implement & maintain standardized, organization-wide policies and procedures for Software Application Control & Compliance framework
• Ensure awareness on application compliance in the organization by training business / application owners / nominated SPOCs.
• Ensure process documentation & revision control.
• Drive IT/ISS groups to ensure that development, testing, production environments are compliant to IBM Application Compliance requirements
• Understand the operations and the business environment and facilitate the application owner / Business process owner on Application Systems Controls and conduct Audit (ASCA) candidature and ensure timely certification.
• Drive the spreadsheet invention activity across the organization. Work with account SPOC’s to identify spreadsheets which qualify for ASCA as per ASCA guidelines
• Conduct internal compliance audits in different locations for Software development (SWAP), ASCA, Access management (QEV & CBN process) & Data privacy as per the calendar.
• Facilitate application compliance audits by internal & external management.
• Ensuring action plan are made on gaps identified during compliance audits & are tracked to closure
• Recognize early warning signals that could result in delays and risks and take corrective actions including escalating to the right level
• Participate in Information security audits based on ISO 27001 and work on special projects related to data privacy & security.
• Audit & Compliance, Process Documentation, Information Security, Application security, SOX
• Exposure to Information security audits based on ISO 27001. Preferably ISO 27001 Certified Implementer/LA
• Preferably Certified Internal Auditor.
• Basic understanding of software frontend, middleware & databases (DB2, SQl, Oracle)
• Good understanding of Spreadsheets, their working and usage
• Knowledge of IT infrastructure like servers, firewalls, development/test/production environments and other network devices
• Excellent communication and problem solving abilities
• Good Change Management Skills

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• Providing Security and Compliance support specific to Voice infrastructure to all business units.
• Hands on exp on Avaya S87xx, Voice Loggers - Nice & Verint, dialers - aspect & altitude & VOIP
• Basic understanding of industry security standards like ITIL, ISO27001, problem mgt, change mgt etc

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• Ensure all reserves and accruals taken or released;
• Prepare journals and liaise with Accounting to process;
• Prepare journals and liaise with Accounting to process;
• Ensure accurate maintenance of signings backlog;
• Register all new addendums
• Experience- 2-3 yrs
• Graduate

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• GMT (Region) Planner responsibilities and/or Contract Finance Support;
• Budget Process; Monthly Assessments and review of Actuals, variance analysis, Roadmap tracking, resource tracking etc.;
• Presenting the Financials of the GMT / Contracts in the Monthly Reviews to various Internal Clients including GMs/Delivery/Solution/Sector Leaders, Finance Leadership etc.;
• Analyze GFE and ILC recoveries and Track transition, balance sheet deferrals Accruals for commissions and bonuses etc.;
• Ensure all reserves and accruals taken or released;
• Prepare journals and liaise with Accounting to process; Prepare journals and liaise with Accounting to process;
• Ensure accurate maintenance of signings backlog;
• Register all new addendums;
• Assure contract revenue and costs matching;
• Analyze GFE and ILC recoveries;
• Track transition and balance sheet deferrals;
• Accrue for commissions, bonuses etc;
• Ensure all reserves and accruals taken or released;
• Prepare journals and liaise with Accounting to process;
• Monitor and assure departmental resources and expenses
• Chartered Accountant with minimum 3 yrs of work exp.
• Can consider MBA Finance only as a last option if candidate extremely good/extraordinary.
• Good interpersonal and Communication skills;
• Strong Excel skills; Ability to work in teams, including off shore teams.
• Experience- 3-4 yrs

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• GMT (Region) Planner responsibilities and/or Contract Finance Support
• Budget Process; Monthly Assessments and review of Actuals, variance analysis, Roadmap tracking, resource tracking etc.
• Presenting the Financials of the GMT / Contracts in the Monthly Reviews to various Internal Clients including GMs/Delivery/Solution/Sector Leaders, Finance Leadership etc.
• Analyze GFE and ILC recoveries and Track transition, balance sheet deferrals Accruals for commissions and bonuses etc.
• Ensure all reserves and accruals taken or released.
• Prepare journals and liaise with Accounting to process.
• Prepare journals and liaise with Accounting to process.
• Ensure accurate maintenance of signings backlog
• Register all new addendums
• Assure contract revenue and costs matching
• Analyze GFE and ILC recoveries
• Track transition and balance sheet deferrals
• Accrue for commissions, bonuses etc.
• Ensure all reserves and accruals taken or released
• Prepare journals and liaise with Accounting to process
• Monitor and assure departmental resources and expenses
• Chartered Accountant with minimum 3 yrs of work exp/Can consider MBA Finance only as a last option if candidate extremely good/extraordinary.
• Good interpersonal and Communication skills.
• Strong Excel skills
• Ability to work in teams, including off shore teams.
• Experience- 5-6 yrs

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• GMT (Region) Planner responsibilities and/or Contract Finance Support
• Budget Process; Monthly Assessments and review of Actuals, variance analysis, Roadmap tracking, resource tracking etc.
• Presenting the Financials of the GMT / Contracts in the Monthly Reviews to various Internal Clients including GMs/Delivery/Solution/Sector Leaders, Finance Leadership etc.
• Analyze GFE and ILC recoveries and Track transition, balance sheet deferrals accruals for commissions and bonuses etc.
• Ensure all reserves and accruals taken or released.
• Prepare journals and liaise with Accounting to process.
• Prepare journals and liaise with Accounting to process.
• Ensure accurate maintenance of signings backlog
• Register all new addendums
• Assure contract revenue and costs matching
• Analyze GFE and ILC recoveries
• Track transition and balance sheet deferrals
• Accrue for commissions, bonuses etc.
• Ensure all reserves and accruals taken or released
• Prepare journals and liaise with Accounting to process
• Monitor and assure departmental resources and expenses
• Chartered Accountant with minimum 3 yrs of work exp. Can consider MBA Finance only as a last option if candidate extremely good/extraordinary.
• Good interpersonal and Communication skills.
• Strong Excel skills
• Ability to work in teams, including off shore teams.
• Experience- 7-8 Yrs

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• To handle transition / ramp up of new and existing accounts;
• To formulate Transition plans for new client proposals, in conjunction with the Solutions team;
• To represent the Transition & Project Management team in current and prospective client visits;
• To participate / drive high impact internal projects and initiatives
• Project management skills :- Client and internal stakeholder management skills;
• Understanding of voice / back office businesses; Knowledge of organizational structure, workflow, and operating procedures;
• Ability to understand the business environment or customer specifications;
• Ability to recognize/ highlight any potential risks against project completion or delivery;
• Ability to creatively think/ plan for mitigation of any potential risk towards project timelines;
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of stake holders, clients
• Experience- 7-8 yrs
• Graduate

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• Operations and Project transitioning exp; Has done pre-sales support and is familiar with RFP process.
• Understanding of various functions- HR, Training, Operations and how they integrate. Has sound understanding of Commercials involved in Costing
• Support Sales Manager in Large Account Management (LAMP) - researching account, understanding customer requirements, qualifying the account, mapping decision makers, creating the Value proposition, raising red flags, countering objections & competition ,
• Experience- 3-5 yrs
• Graduate

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• Operations and Project transitioning exp; Has done pre-sales support and is familiar with RFP process.
• Understanding of various functions- HR, Training, Operations and how they integrate. Has sound understanding of Commercials involved in Costing
• Support Sales Manager in Large Account Management (LAMP) - researching account, understanding customer requirements, qualifying the account, mapping decision makers, creating the Value proposition, raising red flags, countering objections & competition ,
• Experience- 3-5 yrs
• Graduate

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• MBA with + 2 years of Sales experience preferably in High Tech Industry/ S/W or IT Industry
• Operations and Project transitioning exp
• Has done pre-sales support and is familiar with RFP process
• Good understanding of various functions- HR, Training, Operations and how they integrate. Has sound understanding of Commercials involved in Costing
• Support Sales Manager in Large Account Management (LAMP) - researching account, understanding customer requirements, qualifying the account, mapping decision makers, creating the Value proposition, raising red flags, countering objections & competition
• Experience- 5-6 yrs

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• MBA with + 2 years of Sales experience preferably in High Tech Industry/ S/W or IT Industry;
• Operations and Project transitioning exp;
• Has done pre-sales support and is familiar with RFP process.
• Good understanding of various functions- HR, Training, Operations and how they integrate. Has sound understanding of Commercials involved in Costing
• Support Sales Manager in Large Account Management (LAMP) - researching account, understanding customer requirements, qualifying the account, mapping decision makers, creating the Value proposition, raising red flags, countering objections & competition ,
• Experience- 7-8 Yrs

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• MBA with + 2 years of Sales experience preferably in High Tech Industry/ S/W or IT Industry;
• Operations and Project transitioning exp;
• Has done pre-sales support and is familiar with RFP process.
• Good understanding of various functions- HR, Training, Operations and how they integrate. Has sound understanding of Commercials involved in Costing
• Support Sales Manager in Large Account Management (LAMP) - researching account, understanding customer requirements, qualifying the account, mapping decision makers, creating the Value proposition, raising red flags, countering objections & competition ,
• Experience- 7-8 Yrs

Click here to apply

• MBA with + 2 years of Sales experience preferably in High Tech Industry/ S/W or IT Industry;
• Operations and Project transitioning exp;
• Has done pre-sales support and is familiar with RFP process.
• Good understanding of various functions- HR, Training, Operations and how they integrate. Has sound understanding of Commercials involved in Costing
• Support Sales Manager in Large Account Management (LAMP) - researching account, understanding customer requirements, qualifying the account, mapping decision makers, creating the Value proposition, raising red flags, countering objections & competition ,
• Experience- 7-8 Yrs

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• Workforce Management
• Domain Expertise in Telecom/Retail/Retail banking;
• Knowledge on Telecom/Retail/Retail Banking Business;
• Preferred Ability to use IEX; Knowledge on Process Improvement;
• Very Good Communication Skills;
• Knowledge on Six Sigma; Open to Travel
• Minimum 5 years Experience;
• Person with Operation background and from BPO sector.
• Graduate

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• Person with Operation background and from BPO sector.
• Workforce Management
• Domain Expertise in Telecom/Retail/Retail banking
• Knowledge on Telecom/Retail/Retail Banking Business.
• Preferred Ability to use IEX.
• Knowledge on Process Improvement
• Very Good Communication Skills
• Knowledge on Six Sigma.
• Open to Travel
• Minimum 7 years Experience.

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• Understand the overall business process (keeping holistic process/business view) and help teams create "Value stream mapping" ( eye for details to capture gaps in the process);
• Identify sources of waste in the process using lean tools and should be able to run detailed data analytics and create written presentations (Need a person with strong Excel/Analytical skills);
• Strong communicator and should be able to Conduct Group discussion/One to one interview with Agent/Team leader/Process managers
• Ability to quickly identify key issues and apply a structured problem solving approach and Create Future state design for identified issues and wastes. (Presentation skills);
• Ability to role  model expected change in the process and ability to stretch between multiple tasks and job streams;
• Active team player who is open to giving and receiving input/feedback
• Experience- 5-6 yrs;
• Experienced with synthesis and recommendation development
• Graduate

Click here to apply

• Understand the overall business process (keeping holistic process/business view) and help teams create "Value stream mapping" ( eye for details to capture gaps in the process);
• Identify sources of waste in the process using lean tools and should be able to run detailed data analytics and create written presentations (Need a person with strong Excel/Analytical skills);
• Strong communicator and should be able to Conduct Group discussion/One to one interview with Agent/Team leader/Process managers
• Ability to quickly identify key issues and apply a structured problem solving approach and Create Future state design for identified issues and wastes. (Presentation skills);
• Ability to role  model expected change in the process and ability to stretch between multiple tasks and job streams;
• Active team player who is open to giving and receiving input/feedback
• Experience- 5-6 yrs;
• Experienced with synthesis and recommendation development
• Graduate

Click here to apply

• Understand the overall business process (keeping holistic process/business view) and help teams create "Value stream mapping" ( eye for details to capture gaps in the process);
• Identify sources of waste in the process using lean tools and should be able to run detailed data analytics and create written presentations (Need a person with strong Excel/Analytical skills);
• Strong communicator and should be able to Conduct Group discussion/One to one interview with Agent/Team leader/Process managers
• Ability to quickly identify key issues and apply a structured problem solving approach and Create Future state design for identified issues and wastes. (Presentation skills);
• Ability to role  model expected change in the process and ability to stretch between multiple tasks and job streams;
• Active team player who is open to giving and receiving input/feedback
• Experience- 5-6 yrs;
• Experienced with synthesis and recommendation development
• Graduate

Click here to apply

• Understand the overall business process (keeping holistic process/business view) and help teams create "Value stream mapping" ( eye for details to capture gaps in the process)
• Identify sources of waste in the process using lean tools and should be able to run detailed data analytics and create written presentations (Need a person with strong Excel/Analytical skills
• Strong communicator and should be able to Conduct group discussion/One to one interview with Agent/Team leader/Process managers
•  Ability to quickly identify key issues and apply a structured problem solving approach and Create Future state design for identified issues and wastes. (Presentation skills), Experienced with synthesis and recommendation development
•  Ability to role  model expected change in the process and ability to stretch between multiple tasks and job streams,
•  Active team player who is open to giving and receiving input/feedback
• Experience- 7-8 yrs
• Graduate

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• Good communication and report writing skills;
• Should have knowledge on Information Technology and Applications; Exposure to quality and business control mechanisms;
• Should have persuasive, collaborative and influencing skills; Analytical and Risk identification skills are required;
• Knowledge of PowerPoint, word and excel; High level of ownership and ability to stretch;
• Education on SOX
• Review of KPMG SOX testing results, ensure completion of testing within the due dates and conduct process reviews and analysis; Support process control improvement;
• Assist process owner in prioritizing control risks and exposures and help formulate improvement plans and monitor implementation;
• Support peer reviews and corporate audits, provide guidance on preparing and facing audits and provide guidance and support on ASCA certification.
• Experience- 5-6 yrs
• Graduate

Click here to apply

• Good communication and report writing skills;
• Should have knowledge on Information Technology and Applications; Exposure to quality and business control mechanisms;
• Should have persuasive, collaborative and influencing skills; Analytical and Risk identification skills are required;
• Knowledge of PowerPoint, word and excel; High level of ownership and ability to stretch;
• Education on SOX
• Review of KPMG SOX testing results, ensure completion of testing within the due dates and conduct process reviews and analysis; Support process control improvement;
• Assist process owner in prioritizing control risks and exposures and help formulate improvement plans and monitor implementation;
• Support peer reviews and corporate audits, provide guidance on preparing and facing audits and provide guidance and support on ASCA certification.
• Experience- 5-6 yrs
• Graduate

Click here to apply

• Good communication and report writing skills;
• Should have knowledge on Information Technology and Applications; Exposure to quality and business control mechanisms;
• Should have persuasive, collaborative and influencing skills; Analytical and Risk identification skills are required;
• Knowledge of PowerPoint, word and excel; High level of ownership and ability to stretch;
• Education on SOX
• Review of KPMG SOX testing results, ensure completion of testing within the due dates and conduct process reviews and analysis; Support process control improvement;
• Assist process owner in prioritizing control risks and exposures and help formulate improvement plans and monitor implementation;
• Support peer reviews and corporate audits, provide guidance on preparing and facing audits and provide guidance and support on ASCA certification.
• Experience- 5-6 yrs
• Graduate

Click here to apply

• Should have knowledge on Information Technology and Applications
• Exposure to quality and business control mechanisms
• Should have persuasive, collaborative and influencing skills
• Analytical and Risk identification skills are required
• Knowledge of PowerPoint, word and excel .
• High level of ownership and ability to stretch
• Good communication and report writing skills
• Education on SOX,
• Review of KPMG SOX testing results, ensure completion of testing within the due dates and conduct process reviews and analysis
• Support process control improvement. Assist process owner in prioritizing control risks and exposures and help formulate improvement plans and monitor implementation
• Support peer reviews and corporate audits, provide guidance on preparing and facing audits and provide guidance and support on ASCA certification
• Experience- 7-8 yrs
• Graduate

Click here to apply

• Provide education on corporate instructions/guidelines and controls to the process owners
• Independent Control Assessments & consulting. Assist in rolling out controls framework
• Assist the process owner in achieving a satisfactory controls posture and thereafter maintaining it
• Evaluate MSA ratings and inspect documentation supporting the ratings and coordination with PO's for remedial actions of the defects
• Education on SOX, review of KPMG SOX testing results, ensure completion of testing within the due dates
• Conduct process reviews and analysis
• Support process control improvement. Assist process owner in prioritizing control risks and exposures and help formulate improvement plans and monitor implementation
• Support peer reviews and corporate audits, provide guidance on preparing and facing audits
• Provide guidance and support on ASCA certification
• Should have finance and accounting background
• Exposure to quality and business control mechanisms
• Should have persuasive, collaborative and influencing skills
• Analytical and Risk identification skills are required
• Knowledge of PowerPoint, word and excel
• High level of ownership and ability to stretch
• Good communication and report writing skills

Business Today names IBM Global Process Services (formerly IBM Daksh) as the top ranked BPO in the ―Best Companies to work for in India