Staff strength more than trebled since 2004, a move reflected in IT services as well. IBM's total staff strength in India now stands at 43,000, up from 9,000 in 2004
Bangalore, May 30, 2006 - IBM Corp.'s Indian business process outsourcing (BPO) services subsidiary has grown to 20,000 employees from about 6,000 two years ago, the company announced Tuesday.
In 2004, IBM acquired Daksh eServices Pvt. Ltd., avBPO company in Gurgaon near Delhi, and renamed it IBM Daksh Business Process Services Pvt. Ltd. It expanded the scope of the subsidiary's services to include business transformation services that helped customers make their processes more efficient. The operation has about 40 customers.
A large number of multinational services companies including Accenture Ltd. of Bermuda, Capgemini SA of France, and Electronic Data Systems Corp. (EDS) of Plano, Texas, are expanding fast in India. Indian subsidiaries of multinational companies, including service providers, now account for about 75 percent of India's offshore call center and BPO business, according to the National Association of Software and Service Companies (Nasscom) in Delhi.
IBM, of Armonk, New York, has also expanded the number of staff it employs in India for software development. IBM's operations in India have around 43,000 staff, up from 9,000 employees at the beginning of 2004, the company said. The company did not disclose how many of these staff are in software development and related work.
By expanding in India, multinational service providers are now able to compete on price with Indian outsourcers for foreign outsourcing contracts, according to Siddharth Pai, a partner Technology Partners International Inc. (TPI) of Houston, Texas.
Copyright (c) 2006 by IBM Corporation
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Distinct operational excellence, customer focus and incessant agility are some of the key success factors of IBM Daksh.
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