Never mind that it has a parent who spends $6 billion annually on R&D and files the largest number of patents every year, IBM Daksh believes in innovating ground up. “To us, innovation is the core ingredient of creating and adding value to business and to our clients,” says Pavan Vaish, CEO, IBM Daksh.
For the past few years, the BPO has been using a webbased tool that allows its employees to share their ideas. For more critical innovations, the BPO taps IBM Research Labs to come up with applications such as a call-back management tool that enables automatic assignment of call-back requisition and prioritisation of pending contacts.
*The study selected companies by verticals. This was not a rankings-based study. For more details, see below:
Methodology of the Study
The Business Today–monitor group innovation study set out to examine the state of firm-level innovation in India and profile the “most innovative companies” in select sectors. Founded in 1983 by Professor Michael Porter and Mark Fuller of Harvard Business School, the Monitor Group is a family of professional services firms dedicated to helping organisations grow in the ways that are most important to them. To start with, Business Today sent an invitation to participate in the study to a set of companies in each sector (determined on a revenue cut-off).
The Monitor teamFollowing this, research partner TNS India conducted a detailed survey among senior executives from over 75 participating companies. The survey, based on Monitor’s High Performance framework, provided insights into the perceived role of innovation, importance attached to it, and current status on elements required to drive innovation leadership. In addition to survey responses, the Business Today-Monitor team conducted in-depth interviews with CEOs and senior executives at a number of these companies. The study also included responses from leading Dalal Street analysts to understand their view on the state of innovation among companies in sectors of interest.
Identifying the ‘most innovative companies’
We identified the ‘most innovative companies’ in each sector based on an external and internal perspective on innovation. The external perspective helped us understand the view of senior executives and analysts on which companies stand out as most innovative in their sector. CEOs/senior executives were asked to provide their opinion on the “most innovative companies” in their sector (excluding their own company). Similarly, investors were asked to provide their opinion on the “most innovative companies” in the sectors they track.
For the internal rating, we asked CEOs to provide detailed information on all their innovation-related activities, including systems and processes that enable innovation and the firm’s initiatives around promoting an innovation-driven culture. A combined score based on the external view and the company’s internal level of preparedness to drive innovation leadership was used to identify most innovative companies in each sector.
Copyright (c) 2008 by IBM Corporation
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