IBM Global Process Services (formerly IBM Daksh), is an integral part of the company’s Globally Integrated Enterprise model. The new name reflects IBM's position as a leading global provider of innovative business process services for clients seeking to cut costs, improve operation efficiency and take advantage of the opportunities in the global economy. We provide solutions across various verticals such as Banking, Insurance, Travel, Telecom, Technology, Distribution, and Utilities. Our core expertise lies in Customer Relationship Management (CRM),Finance & Administration (F&A), Procurement & Supply Chain Outsourcing,Human Resources Outsourcing, and Industry-specific Back Office and Analytics services. Our network of delivery centers comprises offshore centers in India and Philippines and is further supported by IBM’s global delivery network of 50+ centers.
We deliver asset-based business process outsourcing solutions to more than 75 clients across multiple industries globally. Our solutions, which are based on a powerful combination of technology, process expertise, talented work force and world class delivery, provide you value beyond labor arbitrage in a secure environment.
At IBM Global Process Services, we are focused on employee development and offer a world-class work culture that nurtures bright young talents and hones their skills to deliver quality results. A leading employer of choice, we are reputed for our ability to attract, retain and develop talent.
We engage with your customers, so that businesses can focus on their core competencies, achieve enhanced customer satisfaction, reduce operational costs and attain measurable process improvements.
Copyright © 2010 by IBM Corporation
Contact Center Outsourcing Service Provider of the Year Award
Award Recipient – IBM Global Process Services
IBM Global Process Services (formerly IBM Daksh) is unique in its ability to provide a consolidated offering that goes beyond BPO services to include technology, consulting and system integration capabilities. Its strong focus on continual process optimization, combined with the ability and resources to execute transformational deals makes the company a formidable player in the contact center and business process outsourcing space. With a strong track record of strategic leadership and innovation, and a well-diversified customer base, IBM Global Process Services is well-placed to continue to excel in the years to come.
Kunal Kakodkar
Research Analyst
Asia Pacific ICT Practice
Frost & Sullivan
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Winner of the Frost & Sullivan ICT Awards 2009
IBM Global Process Services (formerly IBM Daksh) is Frost & Sullivan's Contact Center Outsourcing Service Provider of the Year.