IBM Daksh

IBM Daksh offers the following industry-specific offerings

Offering	Industry	Capability Mapping
Account Activations	Cards Mortgages Auto Loans Student Loans	New Account Set-up Account Registration Data rectification Welcome Calls

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Offering	Industry	Capability Mapping
Mortgage Servicing	Home Loans Mortgages	Loan-file set-up Account Maintenance Payment Processing Escrow Management Payoff / Foreclosures

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Offering	Industry	Capability Mapping
Collections	Cards Mortgages Auto Loans Student Loans Insurance	Collection Calls handling various delinquency buckets: 30-60 60-90 90-120 bucket Skip Tracing

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Offering	Industry	Capability Mapping
Claims Registration & Validation	Life Insurance Health Insurance Property & Causality	Claims Data entry New account set-up registration Data rectification

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Offering	Industry	Capability Mapping
Claims Adjudication	Health Insurance	Claims Data entry Claims Processing Claims Rework Error Correction Correspondence Queuing Co-ordination of benefits

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Offering	Industry	Capability Mapping
Dispute Resolution & Subrogation	Life Insurance Health Insurance Property & Causality	Correspondence Resolution & Answering Grievances & Appeals

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Offering	Industry	Capability Mapping
Dot com Buy Assist	Online Retailers E-commerce	Subscription / Application Processing Catalogue Sales Up-sell / Cross-sell Information on Merchandise Billing Queries Company Policies Dealer / POS Locator Services

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Offering	Industry	Capability Mapping
Order Management	Online Retail Retail Travel Transportation	Online Order Processing Order status information Order fullfillment

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Offering	Industry	Capability Mapping
Reservations	Airlines Car-Rental Rail Travel Agencies Hotels Group Holidays	Reservation Management PNR Creation / Modification & Cancellation Fares quotation and Payments General queries Help-desk Support Level-1/ 2 support through Subject Matter Expert Supplemental Revenue Up-sell / Cross-sell Partners Assist in Frequent Flyer / Royalty Program Offer assistance for any promotional activities

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Offering	Industry	Capability Mapping
Loyalty Management	Airlines Car-Rental Rail Travel Agencies Hotels Group Holidays Online Retailers	Royalty / Frequent Flyer (FF) Program New member Enrolment Updation of FF Account Current account status / Expiration New PIN Creation Addressing discrepancy issues Reservation - redeem points Cross sell Partners Discounts on the bookings Promotional Campaigns

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Offering	Industry	Capability Mapping
Account Activations	Wirleline Wireless VOIP ISPs Cable Utilities	New Account Set-up Account Registration Equipment Programming Data rectification Updating Payment Plans Billing inquiries

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Offering	Industry	Capability Mapping
Technical Support	Wirleline Wireless VOIP ISPs Cable Utilities	Warranty Configuration & Sales Warranty Validation Warranty Sales Out-of-warranty billing Level-1 Support Information Capture Request Qualification Billing / General enquiries Call and case-logging Level-2 Support Troubleshooting Product installation queries Navigation issues Product Activations Support for multiple platforms Level-3 Support Technical Diagnostics Complex problems Case ownership and closure Cross-Sell Consultative sales Sales at the point-of-service

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Offering	Industry	Capability Mapping
Field Service Dispatch	Wirleline Wireless VOIP ISPs Cable Utilities	Schedule technicians for onsite service & repair Manage schedule-change / cancellation requests Schedule vendors for service in areas not covered Escalation Issues

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