IBM Global Process Services

IBM Global Process Services established it’s presence in the Philippines in 2004. Since then, the Philippines has become our fastest growing base of operations from where we have been providing Contact Center and Customer Relationship Management (CRM) Solutions to several global clients.

Today we have our CRM global delivery centres located in Makati City, Mandaluyong City, Quezon City and UP-Ayala from where we support more than 20 global clients. Our services delivered from the Philippines are characterized by a combination of operation excellence, adherence to global quality standards, robust employee engagement programs, leveraging of technology assets and a strong compliance regime.

IBM Global Process Services offers employees in the Philippines access to a wide array of career and professional advancement opportunities which are unique to a global company such as IBM. Beyond the world-class training and development, highly dynamic work environment, and competitive salary and benefits package, each employee gets to add to IBM’s 70 year legacy of business excellence in the Philippines.

Some of our clients being serviced from the Philippines

• Fortune 100 telecom company
• Fortune 500 US airline company
• One of the world's largest financial companies
• World's #1 online auction marketplace and e-commerce site
• Leading global manufacturer & retailer of desktops & portables
• A leading Fortune 500 software company
• Leading document management technology & services enterprise
• Fortune 500 US automaker
• Major US healthcare billing & records company

With IBM's values and competence as the main foundation to support IBM's Globally Integrated Enterprise strategy, IBM Global Process Services leverages the rich human talent pool in the Philippines to the best advantage, by creating a platform to successfully compete in the global stage and make Philippines the preferred destination for BPO services.