Jobs @ IBM Daksh

At IBM Daksh we believe in recruiting the best people and building upon their skills and experience. Take the opportunity to apply online from the profiles featured below. A challenging career awaits you!

Senior Level
	Deputy General Manager (DGM) - IT Operations
	Deputy General Manager (DGM) - Training
	Deputy General Manager (DGM) - Operations
	Deputy General Manager (DGM) - IT
	Deputy General Manager (DGM) - Operations
	Deputy General Manager (DGM) - Transitions and Project Management

Deputy General Manager (DGM) - IT Operations
Location: Philippines	Click here to apply

Experience:		At least 10 year's of working experience in the related field is required for this position   Preferably CEO/SVP/AVP/VP/Directors specializing in IT/Computer - Network/System/Database Admin or equivalent
Qualifications:		Candidate must possess at least a Bachelor's/College Degree in any field
Responsibilities:		Provide leadership and direction to the Company's overall IT Operations in order to deliver on service that meets and exceeds customer (both internal and external) metrics and Service levels
Competencies required:		The candidate must have independently managed IT Operations and Services in a large sized IT/ITES/Telecom Company   Should have had the experience of leading a group of IT professionals   Good understanding of Applications, LAN, WAN, Telecom & Voice platforms and appreciation of interplay between these Excellent leadership skills and an ability to manage large teams of professionals in a highly dynamic and demanding environment is a prerequisite   Excellent leadership skills and an ability to manage large teams of professionals in a highly dynamic and demanding environment is a prerequisite

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Deputy General Manager (DGM) - Training
Location: Pune	Click here to apply

Experience: 10+ years
Qualifications:		Graduate degree (Post Graduate degree is desirable) with 10+ years of work experience
Responsibilities:		Manage end to end Voice and Accent and Soft skills training for the Business Unit   Evaluate trainer effectiveness and take corrective actions   Meet the training requirements of the SBU within the training Budget   Design and develop training processes (need identification to feedback and follow through) in consultation with the training teams   To ensure uniform quality of training being delivered by all training teams in line with client requirement   Provide quality floor support, feedback, refresher and corrective training
Competencies required:		Communication, analytical, interpersonal and team management skills are a must   Exposure to the IT Services/IT-Enabled Services industry   Ability to work in a 24/7 environment   Should exhibit good interpersonal, communication and decision-making skills

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Deputy General Manager (DGM) - Operations
Location: Pune	Click here to apply

Experience: 10+ years
Qualifications:		Graduate degree (Post Graduate degree is desirable) with 10+ years of work experience
Responsibilities:		Achievement of all customer metrics   Ensure continuous improvement in service delivery through process improvement initiatives   Set stretch goals and objectives for operations   Develop and sustain strong relationship with clients   Implement robust processes to ensure high employee satisfaction & engagement and there by contain attrition   Continuously drive and improve efficiency metrics like seat/manpower utilizations   Continuously drive and customer and employee metrics   Do a proper base-lining of performance   Ensure integrity of data and reports and adherence to service level agreements
Competencies required:		Should have operational rigor   The ability to act as the front-end with the client and manage client relationships   Should be analytical and have a strong numbers orientation

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Deputy General Manager (DGM) - IT
Location: Mumbai	Click here to apply

Experience: 10-15 yrs
Qualifications:		BE/ B. Tech (Computer Science /Electronics)
Responsibilities:		Planning the BPO technical operations keeping in mind the business projection for ramp-ups   Understanding needs of Operations in order to define, coordinate & provide and finally monitor service levels   Devise technical, cost effective solution for clients and interacting with Senior Executives of clients   Ensuring maximum uptime as per SLA agreed with Clients   Coordinate with other IT groups including the IT Projects group, platform operations group the Service Desk and IS Security to ensure that service level agreements with the internal & external customers are met   Define service levels and monitor performance against these by obtaining VOC   Enable implementation of company wide IT initiatives   Adhere to defined ITIL processes and measure health of all processes based on the metrics   Front end all internal and external client audits   Ensure 100% compliance to corporate and client security standards   Report out performance metrics to business and IT leaders   Achieve internal and external customer satisfaction   Motivate and manage performance of BU IT staff including adherence to agreed manning schedules   Manage service levels within budgets by looking at efficiencies and improvements in service delivery capabilities   Document and share best practices with the rest of the IT organization
Competencies required:		Experience in managing IT operations in a BPO setup   Strong understanding of Applications, LAN, WAN, Telecom & Voice platforms and appreciation of interplay between these   Ability to manage large teams of IT professionals-team management skills are a must   Excellent Communication, analytical and interpersonal skills   Ability to manage client / customer relationships

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Deputy General Manager (DGM) - Operations
Location: Mumbai	Click here to apply

Experience:		Experience in leading/ managing all aspects of BPO operations with emphasis on service delivery, continuous improvement in operating results and strengthening underlying processes (transition, quality, work flow)
Qualifications:		Graduate degree (Post Graduate degree is desirable) with 10+ years of work experience
Responsibilities:		Delivery of all customer metrics and management of operations metrics   Ensuring continuous improvement in service delivery through focus on metrics & delivery   Customer management-develop and sustain strong relationship with clients   P&L management cost management, cross selling and upselling   Continuously drive and improve efficiency metrics like seat/manpower utilizations. Understanding of quality/ transition /workflow etc   Continuously drive employee metrics   Work closely with shared services   Ensure integrity of data and reports and adherence to service level agreements
Competencies required:		Excellent Communication Skills   Ops rigor and delivery to financials through ops rigor   Proactive approach to problem solving   High end people management skills   Excellent client front ending and handling skills   Exposure to projects and innovations, looking for continuous client value adds   Understanding of BPO dynamics

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Deputy General Manager (DGM) - Transitions and Project Management
Location: Gurgaon	Click here to apply

Experience:		A good understanding and grasp of project management tools and practices   Should have transitioned projects in the BPO industry or should have had extensive experience in managing projects in a different industry   Relevant exposure and depth in managing multiple seamless transitions in the domain
Qualifications:		Degree in Engineering or Management with 10-13 Years of total Experience
Responsibilities:		Responsible for transition project implementations in all practice area projects   Responsible for the transition resource planning in the practice area through deal pipeline reviews   Staffs the Core Transition Team in the practice area with project managers from external and internal resource pools   People management responsibility for all transition team members in the practice area   Performs all project management activities including project reviews, progress tracking, status reporting, communication, issue resolution, change control, etc.   Ensures that transition deliverables, schedule, cost and quality satisfy all contractual commitments and client expectations   Leads the development of preliminary and final transition plans working closely with the BD and solutioning teams to win executable and profitable deals   Leads the transition inputs in client presentations   Responsible for transition toolkit adherence and tollgate review process in the practice area   Responsible for the integration with transition leaders in the geos   Ensures integration with the work streams essential for successful project executions   Ability to develop & implement project plan end to end by mapping processes at client site, setting baseline deliverables, studying and suggesting new technology for adapted process, hiring operations team, developing and executing training of team, conducting pilot, developing SLAs and monitoring of the same till stabilization   Ability to understand customer needs, re-engineer and document processes and bring higher efficiency
Competencies required:		Effective communication skills   Should be extremely facts and data oriented   Should be deadline and closure oriented   Should have the ability to influence people   Client Management   Understanding of BPO dynamics   Stability - should not have changed jobs frequently   Ability to think out of the box - strategic thinking (larger picture)   Very high focus on implementation - essential for process delivery as per SLAs/ SOWs   Ability to interact and manage multiple customers   Analytical and numerical ability - data driven   Ability to create and present dashboards

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