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| IBM Global Services > Business consulting > IBM Daksh > |
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Jobs @ IBM Daksh
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At IBM Daksh we believe in recruiting the best people and building upon their skills and experience. Take the opportunity to apply online from the profiles featured below. A challenging career awaits you!
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At least 6mo.s experience in a related field is desirable but not required |
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| Qualifications: |
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Candidate must possess at least a Bachelor's/College Degree in any field |
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Language certification for non-native speakers is an advantage |
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| Responsibilities: |
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Responsible for providing first level customer service and basic technical support in Spanish and English for a US based Consumer Electronics account |
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To understand the customer query, investigate and confirm understanding of requirements or problem and propose an effective solution general, technical, and administrative inquiries |
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Duties may also include administrative tasks as assigned by the immediate supervisor |
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Competencies
required: |
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Excellent command of oral and written English |
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Strong drive to provide customer service and assistance |
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Strong interpersonal & communication skills |
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Adaptability & Flexibility |
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Team player |
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| Qualifications: |
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Graduate |
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Completed at least 3 years of college education in any course, or finished a diploma or certificate course |
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| Responsibilities: |
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Provides information in response to inquiries about products and services of their assigned account |
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Handles and resolves customer complaints |
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Competencies
required: |
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Proficient with computers (Basics) |
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Ability to understand and make best-fit judgments |
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Good Verbal and written communication skills to represent the company with both pride and professionalism |
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Ability to up-sell or cross-sell |
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Strong customer service and problem solving skills |
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| Qualifications: |
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Graduate |
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Completed at least 3 years of college education in any course, or finished a diploma or certificate course |
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| Responsibilities: |
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Provides information in response to inquiries about products and services of their assigned account |
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Handles and resolves customer complaints |
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Competencies
required: |
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Proficient with computers (Basics) |
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Ability to understand and make best-fit judgments |
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Good Verbal and written communication skills to represent the company with both pride and professionalism |
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Ability to up-sell or cross-sell |
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Strong customer service and problem solving skills |
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Experience in the Financial Services sector (banking, loans, mortgage, insurance, investment) |
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Proficient in computer and internet applications |
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| Qualifications: |
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Graduate |
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Education in Travel, Tourism or a Hospitality-related course. |
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Completed 3 years of college education in any course, or diploma or certificate course |
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| Responsibilities: |
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One-stop solution provider for servicing customers through voice support |
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Provides information in response to inquiries about products and services to the assigned account |
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Handles and resolves customer complaints |
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Competencies
required: |
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Proficient with computers (Basics) |
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Ability to understand and make best-fit judgments |
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Good Verbal and written communication skills to represent the company with both pride and professionalism |
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Work experience in the Travel industry, preferably in airline ticketing and reservations |
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Ability to up-sell or cross-sell |
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| Qualifications: |
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Graduate |
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Completed at least 3 years of college education in any course, or finished a diploma or certificate course |
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| Responsibilities: |
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Extending Voice Support for Inbound Customer Service that requires Up selling / Cross-selling |
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Provides information in response to inquiries about products and services of their assigned account |
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Handles and resolves customer complaints |
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Competencies
required: |
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Proficient with computers (Basics) |
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Ability to understand and make best-fit judgments |
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Good Verbal and written communication skills to represent the company with both pride and professionalism |
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Ability to up-sell or cross-sell |
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Willing to work in a challenging and performance-driven environment |
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Experience in Customer Service for Telecommunications a strong advantage |
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Strong customer service and problem solving skills |
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| Qualifications: |
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Graduate |
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Certification on A+, Net or Cisco CCNA is a strong advantage |
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Completed at least 3 years of college education in any course, or finished a diploma or certificate course |
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| Responsibilities: |
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Resolving technical requests, in a single Telephone call |
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Provides information in response to inquiries about products and services of their assigned account |
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Handles and resolves customer complaints |
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Competencies
required: |
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Proficient with computers (Basics) |
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Ability to understand and make best-fit judgments |
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Good Verbal and written communication skills to represent the company with both pride and professionalism |
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Ability to up-sell or cross-sell |
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Experience in technical support and troubleshooting in a BPO environment |
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Strong customer service and problem solving skills |
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Copyright (c) 2006 by IBM Corporation
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Distinct operational excellence, customer focus and incessant agility are some of the key success factors of IBM Daksh. |
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