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| IBM Global Services > Business consulting > IBM Daksh > | | |
Jobs @ IBM Daksh
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At IBM Daksh we believe in recruiting the best people and building upon their skills and experience. Take the opportunity to apply online from the profiles featured below. A challenging career awaits you!
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Understanding of requirements or problem and propose an effective solution |
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Maintaining level of quality as per customer specifications |
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Competencies
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Proficient with computers (Basics) |
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Keyboard skills of at least 40 words per minute |
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German language, at least 4 semester from a recognised institute (For eg. Max Mueller Bhavan) or 3 year post graduate/advanced level diploma from a recognised University) |
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Enhancing customer satisfaction and retention |
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Handling in-bound customers calls for resolution and consultation |
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To sell products through value-selling methods |
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Balance enquiry to complex transactions between multiple accounts |
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Responsible for the administrative tasks, such as handling returned mail, processing customer returns, and uploading customer images |
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Competencies
required: |
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Proficient with computers (Basics) |
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Ability to understand and make best-fit judgments |
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Good Verbal and written communication skills to represent the company with both pride and professionalism |
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| Qualifications: |
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Understanding of requirements or problem and propose an effective solution |
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Maintaining level of quality as per customer specifications |
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To troubleshoot, research and analyze customer problems with installation, operating system issues, network installation and fax connectivity |
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Maintaining target levels of productivity and performance, as outlined by Team Manager in relation to Stack parameters |
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Competencies
required: |
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Proficient with computers (Basics) |
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Ability to understand and make best-fit judgments |
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Representing company as a brand and taking care of core values |
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Handling customer queries received telephonically, deliver high quality response within a quick turnaround time |
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Offering Internet Support; pre-installation (typically free phone) or e-mail |
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Offering other Semi-Tech support; Product support; Troubleshooting; Installation support; Billing queries; Software usage problems; Service / plan changes |
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Competencies
required: |
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Proficient with computers (Basics) |
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Ability to understand and make best-fit judgments |
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Good Verbal and written communication skills to represent the company with both pride and professionalism |
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Copyright (c) 2006 by IBM Corporation
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 Distinct operational excellence, customer focus and incessant agility are some of the key success factors of IBM Daksh. |
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