Jobs @ IBM Daksh

At IBM Daksh we believe in recruiting the best people and building upon their skills and experience. Take the opportunity to apply online from the profiles featured below. A challenging career awaits you!

Experienced Senior Associate – Work Force Management General Manager – Operations Deputy General Manager – Operations Assistant Manager – Operations Assistant Manager – IT Buyer Assistant Manager/Deputy Manager for Six Sigma Manager – Project and Information Systems and Security Manager – IT Operations Manager – IT Projects Manager for Operations Applications and Software Development Manager Deputy General Manager – Workforce Deputy General Manager for Strategic Quality Deputy Manager for Quality Assurance Data Network Specialist Six Sigma Manager Voice and Accent New Hire Trainer Senior Associate – Work Force Management Location: Philippines Click here to apply Experience:   1 year BPO experience Qualifications:   College graduate Responsibilities:   Responsible for monitoring the Agent Staffing on a daily basis   Responsible for analyzing trends and daily MIS to track leakages in the system   Manage break adherence and scheduling on a daily basis Competencies required:   Knowledge of MS Office   Analytical/logical thinking   Customer service Back to top General Manager – Operations Location: Philippines Click here to apply Experience:   At least 15 years total work experience, with relevant exposure in BPO operations, quality and transition management   Ability and proven track record to manage large teams effectively - approximately 800+ people Qualifications:   Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in any field Responsibilities:   Manage end-to-end processes across multiple verticals, including complete P&L responsibility, operational metrics, quality and process efficiencies, and client relationship management Competencies required:   Highly analytical and data driven, with demonstrated strategic thinking skills   Outstanding ability to interact and manage multiple customers   Strong ability to create and present dashboards   Highly effective communication skills Back to top Deputy General Manager – Operations Location: Philippines Click here to apply Experience:   At least 12 years total work experience, with relevant exposure in BPO operations, quality and transition management    Ability and proven track record to manage large teams effectively - approximately 800+ people Qualifications:   Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in any field Responsibilities:   Manage end-to-end processes across multiple verticals, including complete P&L responsibility, operational metrics, quality and process efficiencies, and client relationship management Competencies required:   Highly analytical and data driven, with demonstrated strategic thinking skills   Outstanding ability to interact and manage multiple customers   Strong ability to create and present dashboards   Highly effective communication skills Back to top Assistant Manager – Operations Location: Philippines Click here to apply Experience:   3-5 Years Qualifications:   College graduate Responsibilities:   Manage a team of approximately 15 CCS and ensure that all key metrics of performance as per client requirement are met and exceeded   Manage and strengthen client relationship   Act as the first level of escalations and resolve all people issues within the team through regular feedback and team meetings   Responsible for daily, weekly, monthly reporting to clients   Responsible for managing people metrics within the team   Manage team performance and be responsible for the overall development of the team. Institute R & R to enhance team performance and motivation. Foster career advancement Competencies required:   People and team management   Problem solving   Communication skills Back to top Assistant Manager – IT Buyer Location: Philippines Click here to apply Experience:   2 years experience in IT and/or procurement   Experience in continuous improvement initiatives Qualifications:   Degree in any IT course Responsibilities:   Interact with vendors/providers regarding buying IT equipments Competencies required:   Willingness to work in a fast-paced, dynamic and schedule-shifting environment is a must   Good negotiation, communication skills Back to top Assistant Manager/Deputy Manager – Six Sigma Location: Philippines Click here to apply Experience:   At least 3 years work experience Qualifications:   Six Sigma Greenbelt/Blackbelt certification Responsibilities:   Plans, coordinates, & conduct the Six Sigma training programs   Manage and mentor Yellow and Green Belt Projects   Prepare Management Progress Reports on Six Sigma Programs Competencies required:   Excellent interpersonal, organizational, mediation and negotiation skills   Strong and effective verbal and written communication skills   Training facilitation skills Back to top Manager – Project and Information Systems Security Location: Philippines Click here to apply Experience:   6-8 years experience in IT and project management Qualifications:   Degree in J2EE, Webshpere, DB2 platform, ASP, SQL Server, Access Responsibilities:   Develop software's for different groups   Handle automation of projects Competencies required:   Ability to manage trade-offs between cost/time/quality   Strong negotiation and collaboration skills   Knowledgeable about Software Development and Automation projects Back to top Manager – IT Operations Location: Philippines Click here to apply Experience:   Minimum of 2 yrs IT Operations Management   Experience in managing systems running in Lotus Notes   Managed a group of Technical Support, Helpdesk Staff and System Administrators   24 by 7 monitoring and management; BPO experience Qualifications:   College Graduate in any IT course   Lotus Notes Application; Knowledge in ITIL Responsibilities:   Overall management of Systems Admin., Tech. Support & Helpdesk Services   Provide status reports on systems infrastructure utilization   Development and maintenance of IT complaints logging system   Motivate and manage performance of IT Operations Support staff   Make recommendations on systems improvement   Service Level Management Competencies required:   Leadership Skills   Customer-Service Skills   Planning and Decision-Making skills   People Management Skills Back to top Manager – IT Projects Location: Philippines Click here to apply Experience:   6 years of working experience in the related field is required for this position Qualifications:   Bachelor's Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent Responsibilities:   Develop project proposals that cover the origin of project, implementation of timelines, identification of risks, contingency plans and other projects impacted within the scope of IT   Direct and coordinate activities of project personnel to ensure project progresses on schedule and within budget   Coordinate with the other IT Project Managers to ensure that backup resources are effectively utilized in a cross department manner   Monitor all current active projects by identifying and scheduling project deliverables; monitor the progress, critical paths, milestones, and available resources Competencies required:   Must be able to work on problems of a diverse scope, where analysis of situations requires evaluation of identifiable factors With a sound understanding of Applications, LAN, WAN, Telecom & Voice platforms   Analytical and team management skills are a must   Exhibits strong interpersonal, communication and decision making skill   Specializes in IT/Computer - Network/System/Database Admin or equivalent Back to top Manager for Operations Location: Philippines Click here to apply Experience:   At least 2 year(s) of working experience as an Operations Manager in the same industry Qualifications:   Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in any field Responsibilities:   Plan, develop and implement strategy for operational management and development to meet agreed organizational performance plans within agreed budgets and timelines   Liaise with other functional/departmental managers to understand necessary aspects and needs of operational development, and to ensure they are fully informed of operational objectives, purposes and achievements Competencies required:   Knowledgeable in account management and client coordination. Able to understand client's issues, concerns and resolving them in due time   Ensure activities meet and integrate with organizational requirements for quality management, health and safety and general duty care   Strong people and performance management skills and team player with good interpersonal skills Back to top Applications and Software Development Manager Location: Philippines Click here to apply Experience:   At least 4 year(s) of working experience in the related field is required for this position   Applicants must have managed at least one software development project with full SDLC Qualifications:   Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in any field Responsibilities:   The Software Development Manager will be responsible for leading IT development projects for IBM Daksh   Responsible for the full SDLC, the Software Development Manager will be tasked with leading a development team on a variety of software projects geared towards all departments in IBM Daksh   Dealing with internal clients from Operations and Shared Services, the Software Development Manager is charged with developing innovative solutions and creating business cases. He or She must also have an appreciation for cost vs. benefit and profit vs. loss analysis Competencies required:   J2EE, SQL, DB2   Websphere, .NET, ASP, Server, Access Back to top Deputy General Manager – Workforce Location: Philippines Click here to apply Experience:   At least 10 years of working experience in the related field, with strong knowledge of Workforce Management is required   Relevant exposure and depth in BPO operations, quality and transition Qualifications:   Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in any field Responsibilities:   Lead business decisions on site/floor capacity, ramp up plans (New Hiring), call allocation, staff forecasting   Contingency Planning for the process flow   Review reports – Unproductive Report, Shrinkages, Schedule Adherence, Exception Tally, Net Staffing Matrix, etc   Attend Conference Calls for Capacity planning   Off the Phone Activities – Training Sessions, Business Meetings etc   Leave Management and Holiday Planning Competencies required:   Highly analytical and data driven, with demonstrated strategic thinking skills   Leadership, Workforce Management   Six Sigma, Implementation Back to top Deputy General Manager for Strategic Quality Location: Philippines Click here to apply Experience:   At least 10 year(s) of working experience in the related field is required for this position   Six sigma and TQM experience   Leadership and team experience Qualifications:   Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in any field Responsibilities:   Set stretch goals and objectives for Quality in line with BU objectives   Align BU quality goals and objectives with corporate quality vision   Drive Quality initiatives that will positively impact C-Sat and Client satisfaction and business results   Drive a quality culture resulting in a pervasive use of quality tools and methodologies   Facilitate QMS/BPMS and audit for system/process compliance   Review Process dashboards and highlight key areas of operational improvement leading to stakeholder satisfaction   Ensure implementation of Quality function related activities as per plan   Initiate Quality foundation and six sigma training for Identified Audience   Identify areas of improvement and facilitate improvement projects which can result in significant cost benefits/savings   Engage actively in setting up Quality practices before and during Transitioning a ProcessRetain talent by proactively engaging with people and enriching their jobs and spotting early symptoms of simmering issues   Create a motivated team that has clarity of goals and a development orientation   Build team synergy and bonding   Define job responsibilities, supervise and review performance on an ongoing basis Competencies required:   Ability to provide thought leadership with detailed planning metucules execution   Strong influencing skills in terms of being able to obtain buy-in of key stakeholders in quality initiatives   Strategic and tactical thinking skills Back to top Deputy Manager – Quality Assurance Location: Philippines Click here to apply Experience:   At least 4 years solid QA experience in the call center industry Qualifications:   Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in any field Responsibilities:   Lead / Supervise all aspects of Quality excellence with emphasis on continuing to improve operating results and strengthening underlying processes   Providing Operational floor management by monitoring service levels, making appropriate decisions and regular monitoring of quality   Regular Client interfacing for feedback and Quality updates   Review Quality parameters and make changes whenever necessary in consultation with Operations Competencies required:   Excel Reporting Skills   Data and Process Analysis   Familiarity with Quality concepts Back to top Data Network Specialist Location: Philippines Click here to apply Experience:   At least 3 year(s) of working experience in the related field is required for this position   Extensive background in network design, planning and upgrades   Solid exposure to handling Routing Protocols and change management   Relevant experience in handling Firewalls and other security techniques, an advantage Qualifications:   Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent Responsibilities:   Oversee overall check-up and continuous maintenance of the corporate and operations data network infrastructure   24 by 7 and on-call monitoring of the company's network infrastructure   Coordination with vendors to ensure good technical support utilization Competencies required:   CISCO, LAN/WAN Management, Network Infrastructure Design   Good interpersonal, analytical and communication skills Back to top Six Sigma Manager Location: Philippines Click here to apply Experience:   At least 5 year(s) of working experience in the related field is required for this position   Experience in conducting Six Sigma Training   Experience in leading and mentoring Six Sigma projects. Preferrably in a Call Center environment Qualifications:   Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in any field Responsibilities:   Function as primary Six Sigma leader and key resident subject matter expert regarding Six Sigma initiatives tied directly to strategic business unit objectives and operations strategy   Develop & conduct the Six Sigma training programs   Lead and manage BU-wide Black Belt Projects   Mentor Six Sigma Projects   Retain talent by proactively engaging with people and provide coaching to ensure development of direct reports   Define job responsibilities, supervise and review performance on an ongoing basis Competencies required:   Six Sigma Black Belt Certified   Excellent interpersonal, organizational, mediation and negotiation skills   Strong and effective verbal and written communication skills Back to top Voice and Accent New Hire Trainer Location: Philippines Click here to apply Experience:   At least 6 months experience as a Language Trainer or Communication Coach in a call center/BPO company Qualifications:   Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in any field Responsibilities:   Train a new hire class on language, soft skills, and ACG (American Culture and Geography)   Coaching and Feedback Competencies required:   Excellent English oral and written communication skills   Floor communications and grammar coaching   Critical thinking   Active listening Back to top