Jobs @ IBM Daksh

At IBM Daksh we believe in recruiting the best people and building upon their skills and experience. Take the opportunity to apply online from the profiles featured below. A challenging career awaits you!

Experienced
	Senior Executive – MIS
	Senior Manager – Workflow Management
	Executive Assistant
	Assistant Manager – Finance
	Assistant Manager – Information Technology Operations
	Manager/Senior Manager – Marketing
	Manager – Site Security (Fixed Term Hire)
	Manager – Quality Risk Management
	Manager – Transactional Quality
	Manager – Operations

Senior Executive – MIS
Location: Gurgaon	Click here to apply

Experience:		The candidate should have atleast of 2 years of work experience and atleast 1 year as an MIS Executive
Qualifications:		Graduation
Responsibilities:		To ensure timely delivery of all data requirement with the job prioritization   To ensure Customer Satisfaction by providing confirmation to their requests, setting expectation and take actions to close the requirements as per expectations and data security policy   To partner with cross functional teams for sharing the best practices   To ensure timely delivery of data and reports   To upgrade Existing Module   To conduct the data accuracy check before publishing   To develop practices and create awareness around usage of confidential data with the stakeholders, which has material impact on the organization
Competencies required:		Good communication skills   Excellent analytical skills   Good working knowledge of MS Excel   Knowledge about PeopleSoft HRMS & ERP would be an added advantage   Willing to work in shifts

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Senior Manager – Workflow Management
Location: Gurgaon	Click here to apply

Experience:		The candidate should have overall 8-10 years of work experience with 2-3 years in BPO WFM domain
Qualifications:		Graduation
Responsibilities:		Scheduling & MIS   SLA Monitoring, Forecasting   Performance Management   Head count planning   Capacity planning   Would be responsible for managing break adherence and scheduling on a daily basis   Would be responsible for analyzing trends and daily MIS to Track Leakages in the System   Setting Performance targets. Measure, monitor and highlights issues for individual CSRs and team
Competencies required:		Experience in the call centre workflow management   Use historical and forecasted information to predict volumes of customer contact   Preferably Must have managed the staffing models with agreed service levels on the call arrival patterns   Should understand the Dynamics of the Call center Metrics , Various billing / operation models and challenges   Must have relevant Knowledge of the MIS function   Good analytical abilities   Experience in handling a Scheduling software (IEX)

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Executive Assistant
Location: Gurgaon	Click here to apply

Experience:		Min 4 years of experience as an Executive Assistant / Office Coordinator / Personal Assistant
Qualifications:		Graduate
Responsibilities:		Calendar Management   Set up meetings, conference calls, video conference etc   Set up skip level meetings   Filing & taking minutes of meetings; follow up on action items   Organizing visits for Domestic / International Travel Office Management   Maintaining official & personal files   Maintaining official & personal files   Handling inbound/ outbound correspondence, vendor payments, couriers etc   Creatively design important emails / mailers etc for team programs like induction, p-references, etc.   Working closely with functions like HR / Finance / IT and internal sub-processes Contact Management   Maintain database of employees/ contacts/ vendors   Validate database every 6 months to ensure that it is formatted & categorized correctly Travel & Itinerary Management   Itinerary preparation   Arrangements for visa, hotel & flight bookings   Visa arrangements   Preparing travel claim forms & their reimbursements   Making arrangements for inbound travel for senior officials, which includes hotel bookings, local travel, security, welcome event, room & food arrangements etc
Competencies required:		Excellent communication skills   Working knowledge on MS Office - Excel skills and presentation skills   Ability to plan and prioritize tasks assigned   Expertise in usage of System Tools & Utilities   Commitment to quality

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Assistant Manager Finance
Location: Gurgaon	Click here to apply

Experience:		The candidate should have atleast 2-4years of post qualification experience preferably in Financial Analysis
Qualifications:		CA/M Com/MBA Finance/
Responsibilities:		Functionally reporting to the Manager Finance   Regional finance analyst for a particular geography.Eg.Korea,China,Phillipines   Providing full finance support to the geography   To ensure timely delivery of data and reports   Monthly reports,Budgetting and Financial Analysis of Data   Balance Sheet Analysis   Tracking and Monitoring Accounts Recievables   Updating Department Accounts   Financial Reporting Worlwide   To ensure that costs are flowing in correctly and the revenue being generated is being updated correctly
Competencies required:		Good oral and written communication skills   Excellent analytical skills   Good working knowledge of MS Excel and Powerpoint

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Assistant Manager – Information Technology Operations
Location: Gurgaon	Click here to apply

Experience:		The candidate should have atleast 5 years of experience in a BPO environment in the IT Operations Vertical
Qualifications:		Graduate in sceince stream with specialized IT Certifications
Responsibilities:		Running the BPO technical operations keeping in mind the business projection for ramp-ups   Understanding needs of Operations in order to define, coordinate & provide and finally monitor service levels   Ensuring maximum uptime as per Service Level Agreement with Clients   Coordinate with other IT groups including the IT Projects group, platform operations group the Service Desk and IS Security to ensure that service level agreements with the internal & external customers are met   Define service levels and monitor performance against these by obtaining Voice of Custmer on a quarterly basis   Enable implementation of company wide IT initiatives   Adhere to defined ITIL processes and measure health of all processes based on the metrics
Competencies required:		Good oral and written communication skills   Excellent analytical skills   Good working knowledge of MS Excel and Powerpoint   Experience in managing IT operations in a BPO setup   Strong understanding of Applications, LAN, WAN, Telecom & Voice platforms and appreciation of interplay between these   Ability to coordinate and collaborate among larger groups   Excellent Communication, Analytical, Interpersonal and team management skills are a must

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Manager/ Senior Manager – Marketing
Location: Gurgaon	Click here to apply

Experience:		The candidate should have overall 7-8 years of work experience (2-3 years in BPO Marketing domain wd be preferred)
Qualifications:		MBA (Marketing)
Responsibilities:		To create marketing plans for various industries and drive the plan elements to execution Specifically   to create marketing collaterals for IBM's industry BPO offerings, shared services offerings, corporate pitches, client cases,client testimonial videos etc   to take the IBM BPO message to external and internal stakeholders   to create and manage relavant prospect and client facing events and sponsorships (including creation of collaterals, theme and other event communication)   to work with alligned teams and drive conversion of specific opportunities by proving deal-specific support   to manage the market intelligence programme and provide ongoing insights using external and internal sources of infoormation to deliver well researched reports acorss industiies/competitiors/specific deals
Competencies required:		Ability to generate value propositions for aligned sectors   Ability to understand the needs of the market and create a relevant set of tools necessary to go to market effectively   Managing complexity: Is able to work effectively in a highly complex, diverse, changing environment   High energy individual with creative and interpersonal abilities to problem solving   Ability to think strategically and apply principles in day to day functioning   High on Execution and deadline driven   Out of box thinker   Knowledge and understanding/appreciation of the marketing function   Knowledge and understanding/appreciation of the marketing function   An understanding of the IT/BPO space and how it operates   Marketing Acumen

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Manager – Site Security (Fixed Term Hire)
Location: Banglore (Fixed Term Hire - 1 year)	Click here to apply

Experience:		The candidate should have atleast of 6-8 years of work experience in Corporate Site Security
Qualifications:		Graduation
Responsibilities:		Will be responsible for all the Security Operations   Implementation of the organization's security policy & procedures   Will be responsible for the security of the employees, physical assets & information   To Liaison with local law enforcement   To deliver Quality service by contract security staff as per the contract   To scan the local environment for developments that may impact the organization negatively   To timely report Incident and preliminary investigations   Security Control Center administration and compliance documentation   Site Emergency Response Plans   Security awareness sessions for new hires
Competencies required:		Excellent communication skills   Good knowledge about Site Security Administration Concepts

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Manager Quality Risk Management
Location: Bangalore	Click here to apply

Experience:		The candidate should have atleast of 7-8 years of work experience in BPO Operations with exposure in F&A domain
Qualifications:		Graduation in Commerce / Finance degree / Business Administration
Responsibilities:		Review of Bids to ensure effective risk assessment and GP% targets are within the accepted range.   Assess risks and agree mitigation plan   Bid documentation (proposal and/or Statement of Work) reviewed to ensure quality and exposures are limited   Engage and interact with Legal and/or Procurement to ensure appropriate contractual terms are negotiated with Clients and Subcontractors Review of Engagements to ensure engagement progressing in accordance with it’s approved baselines   Engagement Start Up   Ongoing Delivery Reviews, frequency pending health rating as per RM guidelines   Engagement Closure Reviews In conducting a review, assess risks and agree mitigation plan, escalating any troubled matters where appropriate   Plan and document all reviews in accordance with regional practices   Advising BTO management in BTO business risk management processes and approaches
Competencies required:		Should have operational and quality experience in a BTO/BPO environment. Exposure to F&A engagements is essential   Thorough understanding of commercial negotiation and contract structure, governance management of large complex outsourcing engagements   Experienced in the assessment of risk and development of risk mitigation strategies   Must possess good communication, with an open mind and investigative skills and be able to relate to internal and external (client) personnel at all levels   Ability to mentor and coach in delivery management disciplines, Engagement Lifecycle processes and associated business rules and controls   Should be a mature person that can deal with changing priorities and high pressure situations in a calm and efficient manner

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Manager – Transactional Quality
Location: Gurgaon	Click here to apply

Experience:		Exp-7+yrs, Green Belt certified
Qualifications:		Grad: Commerce/ science   MBA/B.E
Responsibilities:		Manage process performance on Call Quality, FCR, CSAT for four international client processes   Team handling   Handling a role of Quality Lead for cross-site quality improvement initiative   Ensuring reporting timelines & targets are met for the process QA's   Target setting for the team and tracking individual improvement   Calibration of QA's & Operation on transaction monitoring form using methodologies like Discussion Calibration and Gage R & R   Being a part of the migration team in deciding Quality targets for a new process, also developing processes/formats for ensuring effective management of the process and ensuring compliance during migration   Assisting process owners in managing their processes by doing metric management & helping them identify areas of opportunity and working towards improving the same using six-sigma methodology
Competencies required:		High Decision Making and Analytical skills, Assertive and ability to motivate   Experience in Conducting Audits and compliances   Excellent verbal and written communication skills

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Manager – Operations
Location: Gurgaon	Click here to apply

Experience:		7 - 9 Years
Qualifications:		B.Com, MCA/MBA, BE tech field   Quality exposure (Green Belt, Six Sigma)
Responsibilities:		Span of control 80-125 CCS   Voice Inbound   Night shifts
Competencies required:		Knowledge of the process   Excellent communication skills   Analytical and good decision making skills   Should be aware of scheduling   High on energy, drive, a motivator, assertive   Ability to handle stress

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