Jobs @ IBM Daksh

Gurgaon

The candidate should have overall 7-8 years of work experience (2-3 years in BPO Marketing domain wd be preferred)

MBA (Marketing)

To create marketing plans for various industries and drive the plan elements to execution

Specifically

• to create marketing collaterals for IBM's industry BPO offerings, shared services offerings, corporate pitches, client cases, client testimonial videos etc.
• to take the IBM BPO message to external and internal stakeholders
• to create and manage relevant prospect and client facing events and sponsorships (including creation of collaterals, theme and other event communication)
• to work with aligned teams and drive conversion of specific opportunities by proving deal-specific support
• to manage the market intelligence programme and provide ongoing insights using external and internal sources of information to deliver well researched reports across industries /competitors /specific deals

• Ability to generate value propositions for aligned sectors
• Ability to understand the needs of the market and create a relevant set of tools necessary to go to market effectively.
• Managing complexity: Is able to work effectively in a highly complex, diverse, changing environment. 
• High energy individual with creative and interpersonal abilities to problem solving. 
• Ability to think strategically and apply principles in day to day functioning.
• High on Execution and deadline driven
• Out of box thinker
• Knowledge and understanding/appreciation of the marketing function. 
• An understanding of the B2B space and its various stakeholders.
• An understanding of the IT/BPO space and how it operates
• Marketing Acumen

Delhi / NCR

0-1 Yrs.

Graduation

Handle customer queries / billing related queries / customer complaints over the phone
Offer resolution & customer service over the phone

• Good communication skills
• The Candidate should be proficient in Urdu/ Marathi/ Dogri/ Punjabi/ Kashmiri/ Assamese/ Bengali/ Oriya/ Gujarati as a second language
• Customer Service orientation
• Eye for detail
• Good typing skills
• Telephone Etiquettes
• Self motivated
• Willing to work in shifts

Delhi / NCR

0-1+ Yrs

Graduation

IT Help desk ( L1 Level)
Troubleshooting on IT related queries

• Good communication skills (Verbal & Written)
• Technical bent of mind & proficiency with computers
• Customer Service orientation
• Multi Tasking
• Ability to handle pressure situations
• Good comprehension & listening abilities
• Strong analytical skills
• Interpersonal skills & teamwork
• Self motivated
• Willing to work in shifts

Gurgaon

2 ys + relevant experience

Graduation or Equivalent (3 Yrs Diploma Holders)

Extracting pan India reports from the on-line IT Call management tool of IBM Daksh and prepare modified/ refined MIS reports out of the same, as per the requirements
Prepare other MIS reports related to IT Service operations centrally, as required

• Good communication skills (Verbal & Written)
• Effective coordination skills (for Pan India coordination)
• Should have excellent MS excel skills
• Should have worked in an IT operations set up.
• Should be able to ensure meeting of deadlines for generation and submission of various reports related to IT service delivery operations
• Should be good in compilation of data with accuracy in Excel and maintaining effective and accurate tracker sheets and other data in Excel
• Strong sense of ownership
• Should be strong in coordination for IT operational data collection, speedy application/ tool usage
• Self motivated
• Specific remarks : Should not be from Faridabad, Ghaziabad, Noida. Will be on pay rolls of Network solutions and client will be IBM Daksh Gurgaon.

Delhi / NCR

6-8 Yrs. of relevant experience

Graduation / Diploma in Engg stream
(Certification: Nortel Certified, Routing Switching Consultant, expert in OSPF IGRP, BGP etc. )

• Responsible for delivering the projects by designing the solution as per the customer.
• Includes 80% project work (Designing+Implementation) 20% Escalated call
• Would work as an owner of the end to end project and would be responsible for prepaing the plan.
• Responsible for the Resident engineering on any of the site.
• Responsible for designing the solution.

• Data experience, Having good knowledge on handling data projects.
• Routing switching & Security knowledge on Nortel platform.
• Nortel certified
• Candidate will be on the pay rolls of Network solutions and client will be IBM Daksh Gurgaon.

Delhi / NCR & Bangalore

6 months- 3+Yrs.

Graduate in any discipline with a Certificate or Diploma course in the desired Foreign Language ( French, German, Spanish, Italian, Dutch) / Undergraduate (with min. 6 months of work experience) in any discipline with a Diploma or Certificate course in the desired Foreign Language

• RDMA is an individual contributor responsible for providing operational support to the Resource Deployment Managers in an IBM services organization.
• Creates and maintains records and staffing plans, maintains deployment and assignment data and executes regular and ad hoc resource management reports.
• Performs tasks which could include: Open seat management, utilization management (including missing claim, future recoverable, and hours reconciliation), as well as resource deployment.

• Advanced English is a MUST (verbal and written) - additional language skills as specified
• Good in spreadsheets & generating reports
• Strong priority setting, initiative and follow-through
• Strong analytical and problem solving skills
• Ability to draw conclusions and recommendations from data trends and comparisons.
• Ability to Support efforts to identify ways to maximize revenue and/or minimize costs through sound executions of resource management processes
• Perform assigned tasks within defined schedule and in accordance with established procedures and guidance.
• Can effectively communicate with line “customers,” from staff to executive levels.
• Able to work under pressure

Delhi / NCR & Bangalore

6 months - 3+ yrs

Graduate in any discipline

• RDMA is an individual contributor responsible for providing operational support to the Resource Deployment Managers in an IBM services organization.
• Creates and maintains records and staffing plans, maintains deployment and assignment data and executes regular and ad hoc resource management reports.
• Performs tasks which could include: Open seat management, utilization management (including missing claim, future recoverable, and hours reconciliation), as well as resource deployment.

• Advanced English is a MUST (verbal and written)
• Good in spreadsheets & generating reports
• Strong priority setting, initiative and follow-through
• Strong analytical and problem solving skills
• Ability to draw conclusions and recommendations from data trends and comparisons.
• Ability to Support efforts to identify ways to maximize revenue and/or minimize costs through sound executions of resource management processes
• Perform assigned tasks within defined schedule and in accordance with established procedures and guidance.
• Can effectively communicate with line “customers,” from staff to executive levels.
• Able to work under pressure

Delhi / NCR & Bangalore

2 yrs - 5 yrs+

Graduate in any discipline with a Certificate or Diploma course in the desired Foreign Language ( French, German, Spanish, Italian, Dutch) / Undergraduate (with min. 2 yrs of work experience) in any discipline with a Diploma or Certificate course in the desired Foreign Language

• The RDM is primarily responsible for managing project engagement staffing with a focus on balancing organization profit and long-term client opportunity.
• This position develops and manages the tactical and strategic resource plan and skill management process for the Services Center while balancing profit and utilization objectives.
• Performs tasks which could include: Open seat management, utilization management (including missing claim, future recoverable, and hours reconciliation), as well as resource deployment.

• Advanced English is a MUST (verbal and written) - additional language skills as specified
• Good in spreadsheets & generating reports
• Strong priority setting, initiative and follow-through
• Strong analytical and problem solving skills
• Ability to draw conclusions and recommendations from data trends and comparisons.
• Ability to Support efforts to identify ways to maximize revenue and/or minimize costs through sound executions of resource management processes
• Perform assigned tasks within defined schedule and in accordance with established procedures and guidance.
• Can effectively communicate with line “customers,” from staff to executive levels.
• Leadership skills
• Auditing and control experience
• Able to work under pressure

Delhi / NCR & Bangalore

2 yrs - 5 yrs+

Graduate in any discipline

• The RDM is primarily responsible for managing project engagement staffing with a focus on balancing organization profit and long-term client opportunity.
• This position develops and manages the tactical and strategic resource plan and skill management process for the Services Center while balancing profit and utilization objectives.
• Performs tasks which could include: Open seat management, utilization management (including missing claim, future recoverable, and hours reconciliation), as well as resource deployment.

• Advanced English is a MUST (verbal and written)
• Good in spreadsheets & generating reports
• Strong priority setting, initiative and follow-through
• Strong analytical and problem solving skills
• Ability to draw conclusions and recommendations from data trends and comparisons.
• Ability to Support efforts to identify ways to maximize revenue and/or minimize costs through sound executions of resource management processes
• Perform assigned tasks within defined schedule and in accordance with established procedures and guidance.
• Can effectively communicate with line "customers," from staff to executive levels.
• Leadership skills
• Auditing and control experience
• Able to work under pressure

Delhi / NCR & Bangalore

6 months - 3+Yrs.

Commerce Graduate with a Certificate or Diploma course in the desired Foreign Language ( French, German, Spanish, Italian, Dutch) / Undergraduate in Commerce(with min. 6 months of work experience) with a Diploma or Certificate course in the desired Foreign Language (Preferable - ICWA / CA/Inters / MCom)

• PMA is an individual contributor responsible for providing project financial administration on billable engagements within an IBM services organization.
• Provides reconciliation, consolidation and transactional analysis of project-related financial data.
• Completes initial project financial set-up in accordance with the procedures, preparing all initial tools and systems for the monthly financial cycle.
• Executes monthly financial processing cycle, including labor and expense management, invoicing, subcontractor invoice reconciliation, financial processing, forecasting and reporting, as defined by project responsibilities and documented procedures.
• Maintains contract / work number as changes occur to the contract (project changes requests for additional work, project close, change of Project Manager or Project Management Administrator, and management of client purchase orders.
• Maintains all project financial data requirements and tools.

• Advanced English is a MUST (verbal and written) - additional language skills as specified
• Core competency – Financial Planning , Forecasting , Budgeting.
• Strong priority setting, initiative and follow-through
• Strong analytical and problem solving skills
• Ability to draw conclusions and recommendations from data trends and comparisons.
• Can write clear, concise and informative reports and messages.
• Perform assigned tasks within defined schedule and in accordance with established procedures and guidance.
• Able to work under pressure

Delhi / NCR & Bangalore

6 months - 3 yrs +

Commerce Graduate (Preferable - ICWA / CA/Inters / MCom)

• PMA is an individual contributor responsible for providing project financial administration on billable engagements within an IBM services organization.
• Provides reconciliation, consolidation and transactional analysis of project-related financial data. Completes initial project financial set-up in accordance with the procedures, preparing all initial tools and systems for the monthly financial cycle.
• Executes monthly financial processing cycle, including labor and expense management, invoicing, subcontractor invoice reconciliation, financial processing, forecasting and reporting, as defined by project responsibilities and documented procedures.
• Maintains contract / work number as changes occur to the contract (project changes requests for additional work, project close, change of Project Manager or Project Management Administrator, and management of client purchase orders.
• Maintains all project financial data requirements and tools.

• Advanced English is a MUST (verbal and written)
• Core competency – Financial Planning , Forecasting , Budgeting.
• Strong priority setting, initiative and follow-through
• Strong analytical and problem solving skills
• Ability to draw conclusions and recommendations from data trends and comparisons.
• Can write clear, concise and informative reports and messages.
• Perform assigned tasks within defined schedule and in accordance with established procedures and guidance.
• Able to work under pressure

Delhi / NCR

0-1Yrs+

Graduation

• Handle back end customer care operations for the client
• Handle customer queries / complaints by e-mail and written correspondence
• Extend customer care support by chat and e-mail

• Good communication skills (Verbal & Written)
• Customer Service orientation
• Multi Tasking
• Ability to handle pressure situations
• Good comprehension skills
• Good typing skills
• Interpersonal skills & teamwork
• Willing to work in shifts
• Preferable - Experience in a call centre for a chat process

Delhi / NCR

3 - 4 years experience in Information Technology area with a minimum of 3 years in providing Linux server support.

BE / Diploma (Certification-RHCE)

• Linux server support
• Server administration
• Server space management

• Experienced in Installation, Configuration, Administration, Troubleshooting and Monitoring.
• Server Administration ( Linux,Sun Solaris, AIX),Scripting, Installations, User creations / deletion / updation, Server Space management , Vnc Session Creation and Removal, Enabling ssh ,ftp ,login etc
• Software Package installing based on the request
• Should have sound knowledge on all the above domains, able to independently handle Servers, Network installation, Configuration, troubleshooting etc.
• Candidate will be on the pay rolls of Network solutions and client will be IBM Daksh Gurgaon.

Delhi / NCR

Minimum of 10-12 years of total experience with atleast 7-8 years in UNIX platform with clear focus on practise development, always in touch with current and new technologies, support for legacy systems, be a technocrat

BE / Diploma

• Design, Implement and troubleshoot high end servers, clusters, server consolidation, OS hardening, finetuning etc.
• Design, implement and troubleshoot SAN/NAS infrastructure
• Plan for Data center centric solutions, upgradations, migrations, security, disaster recovery, BCP etc
• Expertice in Shell scripting and other automation and productivity tools
• Expertice in ITIL processes
• Project management exposure
• Solution based approach for managing critical infrastructure
• Design, Implement and troubleshoot various backup & restore activities

• Excellent communication skills as the role demands meeting customers to evaluate the IT infrastucture, plan and devise solutions, suggest new technologies / platforms, plan for growing the practise in NetSol through trainings, providing tech support, building team etc.
• Expert in atleast two of the following flavours: a. Solaris b. AIX c. HP -UX
• Hands-on experience in clusters
• Candidate will be on the pay rolls of Network solutions and client will be IBM Daksh Gurgaon.

Delhi / NCR

Minimum of 10-12 years of total experience with atleast 7-8 years in project and program delivery.

BE / Diploma (PMP, ITIL foundation and ITIL Masters training - mandatory)

• Evaluate the project / program management
• Plan & devise solutions
• Suggest new opportunities
• Providing program support
• Team building

• The role is equivalent to Service level manager and requires exposure in project management eg - facility management, services and accounts etc.
• Excellent communication skills as the role demands meeting customers to evaluate the project /program management, plan and devise solutions, suggest new opportunities for growing the practice in NetSol through trainings, providing program support, building team.
• Knowledge in Networking
• Worked in IT environment (Router, Switch, FW, Server)
• Hands-on experience in clusters
• Prior Program Management experience
• Knowledge about ITIL
• Candidate will be on the pay rolls of Network solutions and client will be IBM Daksh Gurgaon.