A report published by the Yankee group stated that in the US, '67% of online transactions were being abandoned due to inadequate customer support'. And with this, an idea was born. The year - July 1999. In no time, the entrepreneurial drive and the realization of opportunity within India became the two most important factors towards the inception of what would be the largest BPO service provider in India - Daksh. A core team of 4 members sprung into immediate action to put together a sturdy business plan which got them their first client and the first round of funding.
It was not a company that was created but a whole new enterprise, a potentially new industry that had no history and no business model to follow. All it had was sound leadership, a focused vision and an undying passion.
And today, IBM Daksh...
- Is a Leading Continuous 'BPO' player.
- Has a strong platform of corporate governance.
- Has a 20000 strong team that has embraced the IBM Daksh values.
- Is a winner of multiple globally recognized awards in the domain of employee and customer satisfaction.
- Has built a strong platform of quality around Six Sigma and COPC across the enterprise.
- Has 14 service delivery locations.
- Is known to be profitable since inception.
June 2006
IBM Daksh grows to 20,000 employees, up 234 percent from 6,000 employees at the time of its acquisition in April 2004.
May 2006
With over 20,000 employees, IBM Daksh emerges as the second largest business process outsourcing vendor in India, in terms of headcount.
March 2006
IBM awarded eSCM-SP certification.
August 2005
Indian Telecom major Bharti Tele-Ventures partners with IBM Daksh as part of a deal to outsource its call centre operations for the next four to five years.
November 2005
IBM Daksh announces plans to double headcount at its three Indian centers within the next 12 months - raising staff numbers to 4,000.
December 2005
IBM Daksh announces the launch of three new outsourcing delivery centres with a total capacity of 2,100 seats. The company now has centres in Delhi, Mumbai, Bangalore, Pune, Kolkata, Chandigarh and Manila.
January 2004
Daksh e-Services launches new center in the Philippines
March 2004
Daksh e-Services implements Peoplesoft ERP
April 2004
IBM acquires Daksh e-Services in a $170 million deal.
November 2004
Daksh is rated Number 1 in the IDC Dataquest Survey of BPO employees
January 2003
We begin an inbound voice-based customer support project for an insurance client. We insitutionalize voice and accent competency as a Center of Excellence.
February 2003
Employee headcount now exceeds 3,000 people.
As the financial year ends, we open a fourth center in Mumbai and turnover now stands at $29.5 million
April 2003
Daksh commences relationship with a leading retailer - we provide inbound sales, telemarketing and customer services
May 2003
Daksh receives prestigious COPC certification.
IBM Daksh wins first travel client - one of the world's largest airlines and a Fortune 500 company.
June 2003
Daksh now ranked as the largest independent BPO player in India by Nasscom, the country's premier body for the IT industry.
Institutionalized "New Projects and Transitioning" as a Center of Excellence.
August 2003
Wemployee strength reaches 4,200. Daksh begins work for the world's leading travel management company.
September 2003
Multiple projects ramp-up, employee strength now exceeds 5,000. The executive team is expanded.
January 2002
Work begins on financial services (inbound and outbound)
March 2002
Close of financial years 2001-2002 sees Daksh with a turnover of $17.8million. Daksh becomes the first Indian company to move to a model based on strategic business units.
May 2002
General Atlantic Partners and Citi invest in Daksh.
June 2002
Daksh wins the Frost & Sullivan Award as the premier call center in India.
July 2002
Daksh begins working in the insurance sector as claims adjudicators.
August 2002
Our financial services operations expand to include auto loans, student loan and sub-prime lending.
October 2002
Awarded Purdue University Certification.
November 2002
Daksh partners with a technology client for technology support.
December 2002
Multi-country expansion gets under way as Daksh's Asia-Pacific project begins.
Work for our insurance client expands to include voice and data entry processing.
January 2001
Headcount is ramped up to 650 people with e-support focus; a Fortune 1000 financial software leader
April 2001
Citigroup invests in the business. Daksh profitable in first year of business
June 2001
One of the world's leading Internet portals outsources for the first time, with Daksh as a partner
July 2001
Telecom back-office and e-mail project begins. Daksh's second facility opens in New Delhi
October 2001
Daksh begins voice operations for inbound telecom services.
December 2001
Second year sees Daksh headcount in excess of 1,300 people.
January 2000
Daksh sets up at New Delhi, India
March 2000
Daksh closes first round of funding by CDC Capital. Employee strength is just seven people.
April 2000
Acquires first marquee client - a Fortune 500 eRetailer
Copyright (c) 2006 by IBM Corporation
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