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think IBM Global Process Services, 
Next generation business process outsourcing from IBM. Delivering more to our customers
  • About IBM Global Process Services

    Fulfilling your aspirations, expending your horizons.

  • Values @ IBM Global Process Services

    The Foundation of our success.

  • Life @ IBM Global Process Services

    Empowering employees, enlivening the work environment.

  • Diversity @ IBM Global Process Services

    Appreciating differences, encouraging diversity.

What we Offer

IBM Global Process Services provides a comprehensive range of services across the BPO landscape.

Corporate Responsibility

IBM’s corporate responsibility efforts are tightly aligned with our strategic business priorities, and integral to all our relationships – with clients, employees, and communities worldwide.

Golden Peacock Environment Management Award – 2010

IBM Global Process Services (formerly IBM Daksh) has been selected for a 'Special Commendation' for the Golden Peacock Environment Management Award for the year 2010 by the Golden Peacock Awards Jury under the chairmanship of Justice P.N. Bhagwati, former Chief Justice and Member of the UN Human Rights Commission.

The commendation was presented at a special ceremony on July 30th during the Valedictory Session of the Global Summit for Sustainability at the National Liberal Club, Whitehall Palace in London.  It recognises the progress made by IBM Global Process Services (formerly IBM Daksh) to promote sustainable development in the ITES sector in India.

The Golden Peacock Awards was instituted in 1991 and is bestowed annually on companies which demonstrate a commitment to excellence in particular spheres through the adoption of best in class practices.

Frost & Sullivan Contact Center Outsourcing Service Provider of the Year 2010

Frost & Sullivan awards IBM Global Process Services (formerly IBM Daksh) as the Contact Center Outsourcing Service Provider of the Year 2010. IBM Global Process Services has maintained its title as the Contact Center Outsourcing Service Provider of the year, for the 5th year in a row, a testament to IBM's operational excellence and outstanding performance across Asia Pacific region.

IBM ranked #1 by IDC study for BPO vendor perception 2009


IBM ranked #1 on all categories of IDC‘s recent BPO vendor perception study and in all 4 solution areas: HR, F&A, CRM and Procurement

Winner of NASSCOM 2010 Corporate Award for Excellence in Gender Inclusivity

NASSCOM awards IBM Global Process Services (formerly IBM Daksh) for Excellence in Gender Inclusivity (BPO Companies Category), for the 4th year in a row, also awards IBM India for Excellence in Gender Inclusivity (IT Services & Product Companies Category).

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Careers

Career Opportunities Portal for experienced professionals and freshers to build the career of your choice


The CFO's Journey

How CFOs can increase their ability to be the fact-based voice of reason for their organizations.


Meet IBM Global Process Services

Read how our BPO services can innovate your business process


Daksh gets a new name


IBM Global Process Services

IBM integrates Daksh and its business process outsourcing (BPO) operations, rebrands Daksh as IBM Global Process Services


IBM Transformation Story

IBM methodologies, analytics and the principles of a Globally Integrated Enterprise.


Why IBM Global Process Services

Going beyond the bounds of BPO