IBM Daksh named as the # 1 Contact Center in Asia Pacific for the fourth consecutive year
India, June 18, 2009: IBM Daksh has been awarded as the 2009 Contact Center Outsourcing Service Provider of the Year in Asia Pacific by renowned consulting firm, Frost & Sullivan. This is the fourth consecutive year that IBM Daksh has won this award, thus, reinforcing its leadership position in the region. IBM Daksh was chosen to receive this award at the recent 2009 Frost & Sullivan Asia Pacific ICT Awards after it was evaluated and benchmarked against other leading BPO service providers across the region.
IBM Daksh was conferred this recognition for showing exemplary growth and performance in 2008 in the Asia Pacific region. The Contact Centre Outsourcing Service Provider of the Year Award involves multiple stages of evaluation by analysts and industry experts and is based on criteria comprising customer acquisitions, breadth of service offerings, strategy and innovation, operational excellence, growth in market share, financial performance as evidenced by revenue and revenue growth and overall contribution to the industry.
Acknowledging the recognition, Pavan Vaish, Chief Executive Officer - IBM Daksh, said, “Winning this award again is a testimony to our consistency in maintaining high standards in service delivery and innovation and further reinforces our market leadership. We strive to maintain a competitive advantage through our global delivery network and are committed to providing our clients with innovative offerings across industry verticals. It is an honor to be recognized by Frost & Sullivan four years in a row for adding value to our customers and helping them achieve their growth objectives.”
Complimenting IBM Daksh, Kunal Kakodkar, Research Analyst, Frost & Sullivan said, “IBM Daksh is unique in its ability to provide a consolidated offering that goes beyond BPO services to include technology, consulting and system integration capabilities. Its strong focus on continual process optimization, combined with the ability and resources to execute transformational deals makes the company a formidable player in the contact center and business process outsourcing space. With a strong track record of strategic leadership and innovation, and a well-diversified customer base, IBM Daksh is well-placed to continue to excel in the years to come.”
The award recognizes IBM Daksh’s extensive suite of end-to-end service offerings including business transformation outsourcing, hosted applications, and IT services on top of BPO services which attracts businesses as they strive to not just push their costs downward but also make their processes leaner and smarter to further enhance their customer experience. It also acknowledged IBM Daksh’s ability to match its resources with domain expertise and deliver well-rounded, nuanced solutions tailored to a variety of industry verticals such as financial services, communications, retail and distribution, manufacturing, and high-tech firms.
About IBM Daksh
IBM Daksh Business Process Services is a leading provider of business process solutions. The clients of IBM Daksh include blue-chip global companies and Indian business houses. Operating from 25 delivery centers at nine locations in India and the Philippines, IBM Daksh delivers cutting edge asset-based solutions to clients across the world. IBM Daksh is a part of IBM’s Managed Business Process Services division. It leverages IBM’s Globally Integrated Enterprise model to deliver solutions in the spheres of CRM, F&A, Knowledge Services, Technical Services, HRM, and SCM across industries, including utilities, financial services, travel, telecom, and online services.
For more information about IBM, visit http://www.ibm.com (US).
© Copyright IBM Corporation 2009
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Distinct operational excellence, customer focus and incessant agility are some of the key success factors of IBM Daksh.