The merger with the sales team of IBM seems to have helped domestic operations well.
Last year was an action packed one for the domestic operations of IBM Daksh. The merger of the sales team of IBM with IBM Daksh, seems to have helped its domestic operations, despite the floating rumors that IBM was planning to sell off the company. Together with integrating its tools and operations with its parent company, IBM also managed to grab some big deals (like Max New York life India) in the domestic market.
Another major domestic deal which came its way recently was the six-year outsourcing agreement with Bharti-Airtel for its platinum customers.
IBM Daksh pushed its domestic operations more vigorously during the last year and set up new centers in Kolkata, Pune, and Vizag. Although overall growth was slow, the employee strength has been high.
Domestic operations continued to contribute a significant chunk to the total revenue. Strengthening the domestic focus was a huge $15 mn deal with travel portal Makemytrip. com, which included people and as-set transfer.
As expected, the service lines offered by Daksh in the domestic market continued to evolve, with customer relationship management and back office services being the driving areas. IBM Daksh significantly diversified its capability mapping activities and focused on industry specific offerings for its domestic clients. On the vertical front, the major revenues in the domestic market came in from the telecom, BFSI and IT segments.
Copyright (c) 2008 by IBM Corporation
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