Our view: To build a sustainable competitive advantage, insurers must provide a customer experience that is so satisfying, policyholders are compelled to recommend the company to others.
Read the report: Surviving climate change in the P&C industry by growing customer advocacy
What we offer
Business solutions
Deep industry expertise provides the foundation for solving the most complex business problems.
Real results
ING Insurance Hungary: A new insurance CRM system to improve customer service, sales effectiveness.
"In today's market it is critical that insurers are focused on transforming their core processes to realize sustainable advantages in cost savings, operational control and customer services."
Lee-Han Tjioe
Global Insurance Leader, IBM Global Business Services
Thought leadership
Research, analysis and perspectives to address critical business issues.
Related offerings
- Strategy & change consultants
partner with company leaders to strategize, transform and hone their business capabilities.
- Financial management services
enable the finance function to address risks and drive enterprise-wide profit improvement.
- Human capital management
helps an organization leverage the talent of their workforce to create true marketplace differentiation.
- Application services
leverages global delivery to address the full continuum of the application life cycle.
We're here to help
Featured literature
![[image]](/services/in/gbs/app/images/pmod-navigating-50x50.jpg)
Navigating the financial crisis: Leading Insurers proactively position for long-term success
Download the white paper(139KB)
Career opportunities
IBM is looking for talented individuals to join our growing Financial Services Consulting practice.
Learn more about consulting careers in:
Or visit the IBM Global Business Services Careers homepage.
