Workplace Services

IBM’s portfolio of Workplace Services allows customers to:

• Improve end user experience, performance and overall productivity – IBM offers support and optimisation for customer’s entire end-user environment, including platforms, devices and end user experience. This ensures that employees have access to the applications and information they need and that businesses stay on the path of growth and employees are able to do more in less time.
• Provide users with access to a dedicated help desk – IBM’s Help Desk Services ensure that downtime is minimized as users have access to call-based as well catalog-based IT resolution systems via an integrated service desk. This provides relevant information, applications and processes to all users in a secure manner via multiple devices, including desktops and handheld devices.
• Be productive on the go – IBM’s Mobility and Wireless Services can help design and deploy a wireless infrastructure that connects people to each other and to the information they need, while lowering costs and defining security requirements. IBM helps build secure and resilient wireless network solutions that deliver virtually anytime, anywhere communications.
• Integrated Managed Services – IBM’s Integrated Managed Services provides a single Integrated solution encompassing service desk, monitoring, event correlation layer, real time dashboards, and reports across all towers of out-tasked services, viz. Data centre, desktops, security, applications, and business services.

End User Services
Provide an efficient end-user services management program to your IT team and free them to focus on larger business goals.

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Service Desk
Achieve higher service desk incident and problem resolution at lower cost.

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Mobility Services
Enable a data mobility infrastructure that provides flexibility, performance and response needed to support the demanding projects that support your business

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Integrated Managed Services
Integrated managed services aimed at helping your organisation manage its IT infrastructure in a more cost effective and efficient manner.

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Why Choose IBM

IBM is a world leader in end user services employing more than 4000 IBM help desk technicians. The depth and breadth of our resources allows us to directly support nearly 4,000,000 end user devices. So if you need to boost end user productivity and efficiency on a global scale, we can provide a comprehensive, end-to-end solution tailored to your needs.

Managing workplace services needs a strategic partner like IBM with vision, experience, global exposure and skilled technical consultants. Our workplace services are aimed at improving your organisation’s bottom line by helping employees and end users make most of the existing assets.

• IBM is a leading global provider of managed services and leverages its depth and breadth of software and service assets to deliver unmatched value to its customers
• IBM delivers secure, integrated solutions that reach across both IBM and non-IBM hardware and software
• IBM employs rigorous, consistent, world class methodology, processes and management expertise
• IBM maintains one of the world’s largest comprehensive threats and vulnerabilities databases
• IBM manages over 206K mid-range servers that run Windows, HP UX, AIX and other operating systems and manages 8.1 Petabytes of storage
• IBM has achieved 100% success rate in client recoveries via 154 business resilience centres worldwide