The support you need for your IBM hardware and software
Our technical support specialists, cognitive computing capabilities, advanced analytics, parts network and global footprint help you proactively prevent downtime and keep your systems running.
Your IT environment might be complex, but supporting it doesn't have to be.
Quickly resolve IT issues
Use our cognitive technologies to realize faster response times and resolve problems on the first attempt.
Increase output through IBM integrated, proactive support and flexible delivery choices, such as onsite or remote assistance.
Outthink your competition
Apply our expertise to help transform your infrastructure to be more resilient, powerful, flexible and cost-effective.
Services we offer
IBM offers technical support aligned to IBM products, providing integrated hardware and software support or standalone hardware/software options.
“We have never had any unplanned outages. If there is an issue in the future, I have just one number to call and I know it will get resolved.”
-Tim Simpson, IT Infrastructure Manager, Dundee, Scotland
By opting for a support contract with IBM, the City of Dundee, Scotland can save money and be confident that their z Series Enterprise Linux Servers will continue to run smoothly without the need to build up specialized skills in-house. This reliability allows the Dundee IT team the freedom to focus on innovation rather than maintenance.
With all of its hardware under IBM support, an electronics distribution company in Ireland, reduced system downtime by up to 20 percent and achieved it's desired goal for 24x7 service level agreement support.
With hardware approaching end of warranty and increasing difficulty managing service level agreements, the client was concerned about support for its business-critical IT infrastructure. IBM evaluated the warranty status for each machine, upgrading existing warranties and adding coverage for out-of-warranty products. IBM also combined all into a single contract that provides around-the-clock remote service and on-call engineers for onsite support.
What Sets Us Apart
No one can support your IBM technology as well as we can. After all, we built it.
Key technical support considerations for the cognitive era
“With cognitive computing and the power of IBM Watson™, we will be able to use tremendous amounts of data to diagnose and fix our clients’ problems even faster—surpassing their high expectations.” Rick Ruiz, General Manager Technology Support Services
Driving growth and innovation with a trusted support resource
A more innovative approach to technical support
Why choose IBM as your technical support services provider?
Proactively support your IT needs in the cognitive era