Service Desk

Achieve higher service desk incident and problem resolution at lower cost

Service desks are one of the most important components of IT operations. Recording and processing end-user service requests in an effective manner are absolutely critical. However, many Indian companies find it expensive, labour intensive and difficult to maintain the level of end-user support that their organisation needs to retain their competitive edge.

IBM understands that capturing and quickly resolving end-user service requests needs an extremely complex and often expensive support infrastructure that also needs constant support, ongoing maintenance, updating and workforce training. Leveraging advanced technology, experienced support professionals and global service centres, IBM can help you improve resolution of incidents and problems at the first call, improve your end users' productivity and reduce your support costs.

The IBM Smart Business End User Support - service desk ticketing solution, built from the ground up on an IT Infrastructure Library® (ITIL®) foundation, enables efficient incident and problem management with a cost-effective managed approach.

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