Service and Asset Management

• Enterprise Services
• Enterprise Security
• Business of IT dashboard
• Business continuity and resiliency
• Integrated Communications
• Compliance Management
• Service management implementation

IBM can help your organisation simplify control of your IT environment with portal based dashboards and standardise processes of advanced IT service management capabilities. We understand that your organisation needs an efficiently managed IT infrastructure to meet expectations of performance and availability. In fact, we can help you create a robust IT infrastructure that can not only meet your existing requirements but also continuing demands for new IT functionalities. Our ITIL management can provide you with the oversight required to align IT and business perfectly. Our service management approach will help you improve control over configuration, change and resource management processes.

IBM’s Information Technology Lifecycle Management (ITIL management) and Governance Services is specially designed to provide IT Service Management, Service Desk Management and Asset Management capabilities. Our comprehensive set of infrastructure asset management services and information lifecycle management services include development of customised dashboards for your business and IT monitoring.

IBM’s leading edge tools, methodologies and highly skilled technical consultants can speed up implementation processes and reduce business risks to ensure that your business critical processes remain unaffected.

Services Offered

• Business of IT dashboard
• Service management implementation

Why choose IBM

• Enhanced Visibility and Control – IBM can help you create dynamic visibility and exercise greater control across the IT services infrastructure
• Robust and Dynamic Management – Leverage and utilise our robust and dynamic management capabilities to facilitate business and technology alignment.
• Prevent Performance Issues – IBM’s leading edge tools can help you pre-empt and diagnose, prevent and respond to performance related issues.
• Improve Efficiency – IBM’s ITIL Management tools can help you significantly improve the quality and efficiency of IT service delivery.