IBM has an established reputation as a leading supplier of hardware products, software and applications to the IT marketplace, backed by a service organisation which is a world leader in providing first class, mission critical technical support.
In responding to the demands of Customers for single-source, flexible, end-to-end service, IBM has developed and subsequently become recognised as a leading supplier of Multi-vendor IT services.
Driven by unique business requirements clients select the most appropriate combination of hardware and software platforms and applications. Supporting such a complex environment could entail managing multiple service contracts and retaining a high level of in-house technical expertise which adds to costs and complexity. However IBM can assist clients by directly supporting selected non-IBM brands and in working with strategic service partners on others. In all cases IBM makes support less complex by providing a single point of contact and ownership to our clients.
Reasons to use IBM
Highlights
- IBM has a huge wealth of experience in the support of solutions developed over many years across many countries.
- IBM offers a full suite of services to support the clients business and infrastructure - from installation and implementation to maintenance.
- Support options up to an including 24 hours a day, seven day a week support.
- Worldwide development and technical support with our MV partners.
- Reduces number of suppliers for our clients
- IBM is price competitive on hardware and maintenance.
- Your maintenance added to an existing IBM maintenance contract:
- Simpler and cheaper administration.
- Potential contract value discounts
- Simpler and cheaper administration.
- Potential contract value discounts
- IBM engineers provide a consistently high level of quality service on MV products.
- IBM is able to maintain legacy and new networks to the same high standard.
- End to end range of offerings to support your products 鈥?'one stop shop' making it easier to do business and easier to manage from the client's perspective.
Service detail
Benefits experienced by IBM clients
- One maintenance service provider for IBM and non-IBM HW & SW
- Single point of contact, one problem owner and one contract
- Globalagreement, local delivery and local AND global reporting and accountability
- IBMas a leading service providor, with proven structures & capabilities
- Broad product know how,due to world wide support network capabilities
- Support service structure available 24 hours a day, 7 days a week
- Service level agreement available to meet individual requirements
- Flexible and scalable solutions
For further information contact your local IBM Maintenance and Technical Support representative
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Integrated Managed Services
An integrated approach to service management across your IT infrastructure