IBM provides 24x7x365 monitoring and functional support of critical systems through the our Service Center. Using industry-leading software, the Service Center monitors key layers of the technology stack, providing alerts to Center staff when critical thresholds are noted to facilitate proactive resolution.
Our Service Center is staffed 24x7 with frontline experts armed with the latest monitoring tools and well-established Standard Operating Procedures for issue escalation and resolution
Examples of monitored parameters include:
We are able to monitor and track key network parameters such as network latency and packet loss - identifying the source of congestions in the Internet or private network.
Additionally, IBM monitors specific application level activities through the use of operating system, database and application-specific knowledge modules specific to each application. This allows monitoring of key application processes and parameters and the proactive detection and resolution of issues, often before the client is aware of them. All issues are logged in a central repository to facilitate analysis of trends and the development of knowledge modules to detect and resolve them automatically.
We offer multiple avenues for receiving support