Integrated Managed Services

An integrated approach to service management across your IT infrastructure.

Technical Support Services Integrated support for multiproduct, multivendor environment. 24*7 support for seamless system availability. Flexible Service Level Options

What we offer

Hardware maintenance services

Simplify management, cut costs and boost performance with onsite and remote hardware maintenance services from IBM.

Managed support services

Simplify support for multivendor environments, with comprehensive,integrated services.

Software support services

Prevent outages, accelerate issue resolution and meet service level requirements with consolidated onsite and remote software support.

Solution support services

Simplify support with single-source, integrated services for IBM and third-party hardware and software solutions that were purchased through IBM

Overview

Maintenance Services to ensure peak performance

IBM’s software support, hardware maintenance and IT asset management services have been specially designed to ensure peak performance even in a multivendor scenario.

Hardware and application maintenance and management is absolutely critical for every organization today and requires special attention in the Indian scenario. IBM’s team of highly trained technical consultants is able to analyse and simplify even the most complicated multivendor environments to bring down IT infrastructure maintenance costs and ensure quick resolution during downtime and unplanned outages.

Our India based data centre and support services ensure 24*7 support and enhanced support during local business hours.
Comprehensive hardware maintenance services designed for optimum protection even in multivendor environment.
Minimise downtime risk and protect business against unplanned outages
Improve IT staff productivity by automating or completely eliminating time consuming tasks
Service level options specially designed to meet Indian business’s specific service needs.
Experienced technicians and extensive parts network ensuring continuous operation of your organization’s IT infrastructure.
Reduce IT spend on infrastructure maintenance which can be effectively utilised for other IT investments

Hardware Maintenance Services
IBM offers a single source hardware maintenance service which has been specially designed to ensure that your multivendor environment operates at peak performance.

Managed Support Services
Businesses worldwide have benefitted immensely by employing IBM’s IT managed support services to ensure that their focus remains on core business objectives and not IT maintenance.

Multi Vendor Support Services
IBM can help eliminate the need for allocating heavy resources in-house for simply managing vendors by providing a single focal point of contact and a simplified yet comprehensive service contract which covers both, IBM as well as non-IBM products.

Software Support Services
robust IT infrastructure should not just focus on latest technological innovations in hardware but also in ensuring that they have a solid software maintenance support and applications are up to date and compatible with any IT upgrades.

Why Choose IBM?

At IBM we strive to provide our clients with absolute protection and peak performance even in a multivendor environment. We understand how critical IT asset management and software management is for organizations to ensure that systems run without any breakdown.

IBM’s comprehensive IT maintenance services have been designed keeping in mind the needs of Indian businesses, their need for flexible service level options and budgets. Our Maintenance and Technical Support solutions help businesses realize business value from their IT systems while reducing support costs.

IBM’s highly trained technical consultants are able to simplify even the most complex IT environments and minimise downtime and provide added protection against unplanned outages. Our team of highly trained support staff helps resolve any downtime or outage issues swiftly to keep productivity losses at their minimum level.

Whether you wish to upgrade your service for in-warranty machines or extend post-warranty maintenance coverage, IBM is always there at your service. Check out our Warranty Services and Maintenance Options for further details.