IBM IT Lifecycle Management and Governance Services - service management implementation can help you assess, define and implement an integrated set of systems management tools based on industry-leading software, process automation and the IT Infrastructure Library (ITIL) best practices.
With increasing business demands for availability, performance and responsiveness, many IT organisations are looking for ways to make IT service management (ITSM) more effective, more agile and less costly. How can they achieve these goals? The answer lies in managing IT like a business-and using an ITSM framework to support it.
IBM IT Lifecycle Management and Governance Services - service management implementation can help you implement an integrated set of systems management tools based on industry-leading software such as IBM Tivoli® (including MRO Maximo®), HP OpenView AssetCenter, HP OpenView ServiceCenter and BMC Remedy Help Desk software. IBM can help you improve control over service delivery management by creating common integrated ITSM functions for configuration, change, resource and service management processes. Our services include:
IBM works to increase the value of your existing assets, not "rip and replace" them. With experienced consultants and proven methodologies, IBM can help find appropriate ways to leverage your people, processes and technologies for long-term benefit. Plus, with 3,000 ITIL-certified practitioners and the world's largest ITIL-based data centers, IBM can provide extensive expertise in applying ITIL principles to your ITSM framework.