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- Server and Storage Management
- Back up Management Database Management Messaging
- Voice and IP telephony support
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- Enables you to focus on your core business and leave the IT management to certified and experienced subject matter experts.
- Frees up operational budget for other IT or business investments
- Includes comprehensive monitoring and management solutions for server, storage, network and middleware to improve system availability
- Gives you access to the right combination of specialized remote competency centers and on-site capabilities
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- Managed Security Services
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- Availability and Management
- Application Log Management
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- Provides protection from known and unknown threats
- Reduces security exposures and reduces security complexity across multi-vendor environments leading to improved decision making and maximization of infrastructure investment
- Aggressive elimination of malicious traffic resulting in maximized network uptime, availability, and bandwidth
- Provides 24x7x365 expert monitoring, management, incident response and support for a broad range of security offerings through a global network of state-of-the-art, certified and secure-redundant security operations centers (SOCs)
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- End User and Mobility Services
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- Enables you to focus on your core business and leave the end user support to an experienced partner
- Frees up operational budget for other IT or business investments, by supporting "right to left" strategy
- Gives you access to the right combination of specialized remote competency centers and on-site capabilities
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- Managed Disaster Recovery Services
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- Information Protection Services
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- Automatic data protection for servers and desktop/laptops
- Includes all hardware, software, expert staffing, and 24x7 monitoring & management
- Security -enhanced, bandwidth-efficient, network-based daily backups from virtually anywhere on your existing network to a "data vault" at an IBM or partner data center
- Quickly accessible file recoveries
- Secure data protection with 128-bit Advanced Encryption Standard (A E S) encryption
- Web -based portal for config management and reporting
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- Business Service Management
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- Middleware Availability Monitoring and administration
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- Focuses on business rather than IT priorities.
- Incorporates the use of real-time dashboards which provide end-to-end views of IT performance and dependencies
- Intuitive management of the variable criticality of business process activities.
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- Toll Free and IVR facility
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- Consolidates internal and external help desks usually run by various suppliers across countries into one consistent service model
- Access to low cost global resources without the risk
- Lowers operational costs, typically by 15-25%, with an upfront transition costs the payment of which can be spread throughout the contract
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