End user support services

Simplify support, improve productivity, and cut costs with the right support solution - with capabilities from innovative self-service to traditional one-on-one assistance.

Service detail

Service details

Your end users can face several issues and need timely assistance to maintain productivity at optimum levels. IBM’s end user support services provide an integrated set of tools which help resolve end user issues. These end user services provide preventive, self-enablement and assisted support technologies as well as onsite support designed to provide one-on-one assistance to users.

Leveraging these end user support tools you can reduce the number of IT help desk support requests and reduce the duration of help desk calls to bring down costs, improve productivity and end user satisfaction levels.

The ability to avoid end user issues even before they arise helps simplify support organisation, manage expenses by avoiding escalating costs associated with multiple service desks and achieve greater system reliability and availability.

The IBM Advantage

IBM understands the issues faced by Indian businesses and is committed to making its global expertise and resources available to help you provide your end users and employees with an efficient IT support for enhancing their productivity by reducing their system downtime and addressing their requirements without any undue delay. Enhanced employee productivity is directly proportional with business growth.

At IBM we are able to leverage our global factory model to deliver quality and consistency using proven and predefined solutions which ensures your success.

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