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Industries

IBM Global Process Services offers a range of solutions for industry-specific processes. Whether your enterprise is a bank that needs to get better at managing risk, a government looking to better serve your citizens, or a telecom provider trying to limit customer churn, IBM Global Process Services has the relevant expertise and experience to optimize the business processes that directly impact your bottom line. Learn more about what we're doing in your industry.

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Banking

Customer management, account servicing, credit card and lender services.

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Insurance

Front and back office solutions for business processes.

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Retail

Industry solutions for retailers

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Telecom

Customer acquisition retention and management services.

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The Next Generation BPO

Learn how IBM Global Process Services can help you save, grow and grab market share.

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Meet IBM Global Process Services

Read how our BPO services can innovate your business processes to differentiate your enterprise.

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Building Flexibility into Your Strategy

IBM Global Process Services executive, Bill Payne discusses how to include technology in your contact center strategy.

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The Power of Analytics in Customer Relationships

Global Process Services executive Graeme Butterworth explains how you can better understand customer needs through predictive analytics.

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The CFO's Journey – Becoming the Boardroom’s Value Integrator

IBM Global Process Services executive Sandy Khanna describes how CFOs can increase their ability to be the fact-based voice of reason for their organizations.