Many businesses are now faced with managing a more complex IT infrastructure and an ever increasing demand for technical expertise. It’s important to ensure the day-to-day management of IT system’s does not get in the way of core business activities.
IBM has a proven record in running IT systems and delivering complex IT projects for businesses. An IBM Managed Service gives clients certainty around cost and service levels at a competitive price point based on optimised delivery. Clients can also expect improved operational efficiency with expert IT skills from an organisation with broad, deep capabilities as well as getting an enhanced ability to minimize IT related risk.
We have a proven ability to run servers, storage, networks & helpdesks. We partner with clients to offer strong governance, increased resilience and cost savings. We can virtualise and consolidate IT environments to reduce total cost of ownership. We have a dual data centre capability based on our own state of the art N+1 data centre. Our services range in size from hosting and monitoring for a few racks to full service outsourcing. Our management and monitoring services range from world class globalised solutions for large customers to off-the- peg solutions for SMEs. The IBM Ireland Managed Services Group is supported by a service delivery team of over 1000 employees. Since 1991, IBM Ireland has built up significant experience across all key competencies for Data Centre and e-business Hosting, including Server Operations Server Support (including monitoring, backup & recovery and security), Transition Management, Network Operations, Service Management, Application Management Services and Disaster Recovery.
Examples of our success include:
A complex data centre relocation for a bank. IBM built and ran a scalable infrastructure for a transaction processing company. An Irish retailer saw significant cost savings when they asked IBM to relocate and run their existing infrastructure. IBM hosted, virtualised infrastructure providing enterprise class quality of service at optimal cost for a global investment company.
IBM customers usually see between 20% and 40% cost reduction in delivering IT services, between 15% and 50% reduction in cost for floor space and facilities, hardware costs reduced between 15% and 30%, and maintenance costs reduced by up to 50%. Intangible benefits include implementation of industry proven ITIL approved governance models, a significant reduction in the number of IT related incidents, and improved customer service and employee productivity.