IBM provides mission critical hardware maintenance and technical support for IBM and non IBM equipment. We are a single point of contact and problem ownership. We have a proven structure and capabilities and are equally at home supporting global clients and SME. We have broad product know how due to our world wide support network. IBM offers software support at a variety of levels from extended warranty to enhanced technical support
Hardware and application maintenance is critical to keep your systems running. IBM knows that because of their unique business requirements, most clients select hardware, software and applications from multiple vendors. Supporting such a complex environment could entail multiple service contracts and retaining a high level of in-house expertise. IBM can assist clients by directly supporting selected non-IBM brands and working with strategic service partners for others in all cases IBM makes support less complex by providing a single point of contact and ownership to our clients.
Our comprehensive hardware maintenance and warranty services are designed to protect your multivendor environment during both in-warranty and post-warranty periods. Whether you want to upgrade your service for in-warranty machines or extend your post warranty maintenance coverage, we offer experienced technicians, an extensive parts network, and flexible service level options designed to meet your specific business needs.
IBM Managed Support Services is designed to establish a single point of accountability and a simplified contract structure for multivendor hardware and software support throughout your data centres. Customers benefit from streamlined operations and reduced downtime through proactive guidance and advice as well as improved reliability, efficiency, reduce costs, and the ability to free up IT staff for core activities. IBM offers maintenance to customers on a truly national basis with a network of engineers and support staff based across the country. Clients range from major institutions and multinationals to SMEs.
Examples include a retailer with shops across Ireland who chose IBM because of our ability to meet demanding performance levels as an optimised price point, a national bank who chose IBM to provide maintenance on their mission critical system, and a leading Insurance company chose IBM to support their entire network country wide. IBM also offers the same quality service to many small companies with less than 10 employees in small towns throughout the country.