IBM Global Business Services

The right consulting partner to thrive in a complex world

AMS Introduction

IBM’s Application Management Services (AMS) provides a complete set of offerings that address the full spectrum of a customer's application development and maintenance (AD/M) needs. AMS offerings are designed to help clients reduce costs while increasing the value of the AD/M function to their enterprise.

AMS provides a flexible approach enabling customers to select the scope of services that are right for their business. Services range from IBM managing the complete portfolio of a customer's applications down to provision of just a subset of services across a selected set of applications.

SAP Support

SAP Gold Partner IBM Global Business Services, includes the team behind the dedicated Ireland SAP AMS Flex solution, and has an established reputation as a global leader in providing SAP Support services. Our combined industry, business-process and technology expertise has been tested, proven and recognized…time and again. Our size and experience means we can tailor cost effective flexible solutions and services provided by our team of local Service and Project Managers whilst maximising the use of Global Delivery resources.

IBM SAP Application Management Services Flex for SAP is a shared service model which deploys partial FTE SAP resources and enables IBM to deliver a cost effective solution for clients who do not require a full time dedicated SAP support team.

The service is made up of a unique tiered SAP Application Management offering. Our Bronze-Silver-Gold model provides three options of services tailored for your application management requirements.

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Strategic Outsourcing Support

AMS Strategic Outsourcing provide clients with an IBM team operating strategically at the heart of their own organisation, benefiting from immediate cost savings driven through a base set of services and initiatives tailored to meet each of our client's challenges. AMS Ireland can provide various service models depending on the client need, maturity and commitment. These include Full Outsourcing, Portfolio Outsourcing, Co Management and Application Co-Sourcing.

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Systems Integration Support

For clients looking for tactical support for an individual deployed application product, a custom application, or subset of integrated applications, we can provide a package of consulting services and annuity system integration support services for a variety of business applications including: Client Relationship Management, Financial Management, Human Capital Management, and Supply Chain Management applications. Our AMS Systems Integration Support team brings an unparalleled breadth of service and depth of expertise to support client’s goals from teams based locally or globally.

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