Software support services, either onsite or remote, can prevent outages, accelerate issue resolution and meet service level requirements
Software-related problems can really slow down a business - not to mention tie up IT staff. The solution? A single point of contact to handle all your software support needs-whether your organization uses IBM or multivendor software. IBM provides a service portfolio that offers remote, 24x7 software technical support, including individual problem fixes and product usage advice, for your IBM and most major non-IBM operating systems, virtualization and Microsoft software.
IBM Software Support Services can help you:
IBM's vast product and software support expertise can help your organization quickly resolve even the most complex software-related problems to keep operations functioning efficiently.
Learn more about our enhanced software support services.
What We Offer
Be confident your IBM and non-IBM operating systems receive the best possible level of support from IBM
Enhanced software support: Account advocate, enhanced technical support, custom technical support and enterprise support options
Single-source, comprehensive technical support
Provides high quality support from IBM experts who are USA citizens delivered in a manner that aligns with the clients' data privacy policies
Make the most of your technology investment
Access product specialists for short-term maintenance tasks
An integrated suite of interactive, real time and online functions to help resolve questions and problems