Managed IT Support

A single-point of accountability to simplify
your multi-vendor relationships

IBM's managed IT support services reduce cost and complexity by alleviating the management burden on IT, freeing resources to improve reliability and efficiency

Managed IT Support for Multi-Vendor Environments

IBM Managed Support Services is designed to establish a single point of accountability and a simplified contract structure for multivendor hardware and software support throughout your data centers.

When it comes to IT support, you need a provider you can rely on which isn't always easy when you have multiple support contracts with differing service levels. Especially in complex situations, it can seem as if you alone are responsible for shouldering the burden of diagnosing problems and coordinating communication among vendors. Fortunately, there's a better option.

This service provides a single point of accountability, so you don't have to spend your time coordinating IT support services. With our long track record of managing complex, multivendor IT environments and creating innovative maintenance solutions, you can apply proven intellectual property and unique insight to resolve your specific challenges. IBM uses an integrated, automated service delivery model - proven to work with thousands of clients - that helps to reduce downtime by streamlining problem identification and resolution across your environment. It also enables IBM to watch for long-term opportunities to reduce outages in your environment - and to work closely with you to make improvements. Providing support for both IBM components under a simplified contract structure, we can help you meet service level expectations and can act as a trusted advisor to your IT organization.

Learn more about our managed IT support capabilities. (Youtube,00:04:01)

What we offer

  • Managed technical support (US)

    Rather than bearing the burden of managing multiple vendor support relationships, you can use IBM as a single point of accountability for managing the hardware and software in your heterogeneous data center with IBM Managed Support Services.

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