Reinventing online shopping experiences with AI

Learn the trends, strategies and pitfalls of using AI to create engaging, personalized shopping experiences online.

AI + Shopping: Putting Conversation Back into Commerce

Can AI-powered contextual, dialogue-based engagement yield results and build loyalty the same as face-to-face, in-store relationships? This webcast explores research behind the concept, featuring thought leaders from Forrester, IBM iX and 1-800-FLOWERS.

What we'll cover:

  • How AI technology is helping shoppers find the perfect product or service online
  • How personalized, contextual conversations are becoming the norm expected by consumers
  • How data from across an organization can enrich the conversation and improve the quality of the interactions over time


Brendan Witcher
Principal Analyst, eBusiness & Channel Strategy
Forrester Research

Arnie Leap
Chief Information Officer

Klay Huddleston
SVP, Omni Commerce
IBM iX (Resource/Ammirati)

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Our team of renegades and realists blend strategy, creativity and technology to ignite experience-led digital reinvention. We create engaging experiences and innovative business strategies that will help you realize deeper customer relationships and conquer the threat of digital disruption.

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