IBM Managed Support Services - managed technical support provides support for both the hardware and software components throughout your IT environment, with a single focal point and a single contract for all your technical support needs.
Highlights
Multivendor support for hardware and software services
Program office provides single point of contact and accountability
Simplified processes for all service requests
Inventory, reporting and invoice management
Remote monitoring and routine infrastructure management
Global reach with localised presence
This service provides a single point of accountability, so you don't have to spend your time coordinating IT support services. And a single focal point may help to hasten recovery from, and potentially prevent, the occurrence of outages. Providing support for multivendor hardware and software components under a simplified contract structure, we can help you meet service level expectations and can act as a trusted support partner to your IT organisation.
