As your business faces increased demands, it's critical to make sure that your network infrastructure can meet the challenge. IBM® and Cisco have combined elements of their world class support offerings including offerings in software, data networking and storage designed to help improve network availability, reduce maintenance costs and enhance use of warranty support--from a single point of contact.

Basic support from IBM includes entitlement, first call technical support, end-to-end problem escalation and management, customer relationship and customer satisfaction management

Basic support from Cisco includes manufacturer technical support, as needed, including dispatch and return of parts, onsite support from an IBM specialist, dispatched by Cisco, as needed

Custom configuration includes all elements of basic support, plus options for IBM delivery project management and other IBM services

In addition to getting all the benefits of Cisco support, you can get onsite support, when needed, in areas beyond Cisco products that may affect your network performance such as software, data networking and storage. You can also choose from several levels of support to meet your specific business needs.

Why IBM for CISCO Support?

Offering comprehensive support via a single point of contact

Today's IT environment comprises multiple platforms with varying levels of business - critical needs and a level of complexity that can severely affect IT efficiency and staff productivity. Consistent hardware maintenance can help companies anticipate change, decrease outages and system failures, and lower the total cost of ownership. As the scope and complexity of today's enterprise technology continue to evolve, coordination of IT resources can require higher skill levels and deeper understanding of a wide array of technologies.

IBM Maintenance Services - managed maintenance solution for Cisco products offers comprehensive maintenance and warranty services for the Cisco equipment family via a single point of contact. With knowledge-rich resources, experienced system service representatives and flexible service options, IBM can configure its service levels based on your specific business needs.

Responding to your needs quickly and efficiently

Our integrated service delivery model allows us to respond to your needs in a timely and efficient manner. Skilled, experienced remote system system service representatives can lead you through initial problem determination and resolution. When needed, an onsite specialist can be dispatched to resolve the problem, helping you get your hardware up and running. IBM's global network of knowledge databases help resolve your IT issues promptly, limiting downtime and losses.

IBM and Cisco support you with industry-leading expertise

Our support system service representatives deliver industry-leading levels of knowledge. Our ability to manage complex multivendor environments has repeatedly garnered expert praise. And as a Cisco Gold Certified Partner, we are considered best-in-class in the data networking environment. We are the support provider of choice for your Cisco storage solution.

To learn more about the IBM Maintenance Services - managed maintenance solution for Cisco products offering, contact your IBM sales representative or IBM Business Partner.