By combining voice, data and video networks, a converged network provides the foundation for Internet Protocol (IP) telephony, unified messaging, IP-based call centre operations and real-time collaboration. These capabilities can save you money, improve employee productivity, streamline business processes and enhance your competitive advantage by enabling a differentiating customer experience. IBM Converged Communications Services – network convergence can help you take advantage of these innovative technologies by providing:
Highlights
Converged network design, deployment, diagnostic and management services to help enable successful converged communications initiatives
Consulting services to determine how converged communications can fit into your overall business strategy
Network feasibility and performance evaluations to improve the effectiveness of converged communications deployments
IBM has significant experience in designing and deploying large-scale converged networks. Our global reach and ability to provide end-to-end infrastructure and software solutions can offer you peace of mind by helping to ensure that your critical investments in a converged network meet objectives and provide a positive return on investment.
