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Converged communications services

Build business advantage with integrated voice, data and video environments designed for collaboration and productivity

Turn your legacy networks into platforms of innovation when you converge voice, data and video
Overview

There are more ways to communicate than ever before. And as those methods continue to proliferate, so does the need to integrate all of the communications technologies -- whether voice, data or video -- so you can improve productivity, facilitate collaboration, reduce costs and increase operational flexibility.

IBM Converged Communications Services provides a portfolio of consulting, integration, deployment and management services to build integrated communications and networking environments that can help you:

  • Increase productivity with innovative collaborative environments using voice, data and video
  • Reduce costs by streamlining networks and network management support
  • Support a mobile workforce and distributed operations
  • Transform legacy call centres into multichannel contact centres for improved customer service

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